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- Tasks: Drive customer success by aligning business goals with client needs and managing relationships.
- Company: Join a remote-first company that values flexibility and innovation.
- Benefits: Enjoy competitive pay, generous learning opportunities, and a supportive work culture.
- Why this job: Make a real impact on clients' success while collaborating with forward-thinking teams.
- Qualifications: 5+ years in customer success management and strong analytical skills required.
- Other info: Embrace a dynamic environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This position is for a Customer Success Manager. In this role, you will have the opportunity to greatly impact the success of our clients by ensuring they maximize the value from our products. Collaborating with internal teams and customers, you will help align business goals with customer needs, driving performance and satisfaction. Through a data-driven approach, you'll manage customer relationships, facilitate solutions, and support operational excellence. This position requires a proactive mindset and the ability to adapt strategies based on customer feedback and insights, ultimately fostering a community of success and advocacy.
Accountabilities
- Align with internal teams on customers' business priorities and strategies.
- Utilize a data-driven approach to adapt customer success plans and timelines.
- Drive resolution of blockers while accelerating solution implementation.
- Coordinate internal teams to support customer success and business outcomes.
- Manage operational processes ensuring customer health and compliance.
- Act as the voice of the customer across internal teams and advocate for their needs.
- Encourage customer participation in relevant communities and programs.
Requirements
- 5+ years of experience in customer success management or related fields.
- Strong analytical skills to work with data-driven strategies.
- Experience in change management and/or technology adoption.
- Ability to travel up to 25% for client needs.
- Experience with CRM tools like Salesforce or similar.
- Demonstrable ability to manage ambiguity and adapt in dynamic environments.
Benefits
- Remote-first work culture that prioritises flexibility.
- Competitive compensation and benefits package.
- Generous learning and professional growth opportunities.
- Supportive environment that fosters diversity and inclusion.
- Opportunity to collaborate with forward-thinking teams and influence change.
Customer Success Manager - REMOTE in London employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - REMOTE in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their customer base and think about how you can help them maximise value. This will show that you're proactive and genuinely interested in their success.
✨Tip Number 3
Practice your data-driven storytelling! Be ready to share examples of how you've used analytics to drive customer success in the past. This will highlight your strong analytical skills and show that you can adapt strategies based on insights.
✨Tip Number 4
Don't forget to apply through our website! We use an AI-powered matching process to ensure your application gets the attention it deserves. Plus, it’s a great way to get noticed by the hiring team quickly!
We think you need these skills to ace Customer Success Manager - REMOTE in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success management and how it aligns with our mission at StudySmarter. We want to see how you can bring value to our clients!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your data-driven approach. Share specific examples of how you've used data to drive customer success in your previous roles. We love numbers that tell a story!
Be Proactive in Your Approach: Demonstrate your proactive mindset in your application. Talk about times when you’ve taken the initiative to solve problems or improve processes. At StudySmarter, we appreciate candidates who can adapt strategies based on feedback and insights.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us ensure your application is reviewed quickly and fairly. Plus, it’s the best way to get your foot in the door with our amazing team!
How to prepare for a job interview at Jobgether
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to the role. Be ready to discuss how you've used data-driven strategies in your previous roles to enhance customer satisfaction and drive performance.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved blockers for clients in the past. Highlight your proactive mindset and adaptability by discussing specific situations where you had to pivot your strategy based on customer feedback.
✨Familiarise Yourself with CRM Tools
Since experience with CRM tools like Salesforce is a requirement, make sure you can speak confidently about your experience with these platforms. Share specific instances where you leveraged these tools to manage customer relationships effectively.
✨Emphasise Collaboration and Advocacy
This role involves working closely with internal teams and advocating for customer needs. Prepare to discuss how you've successfully collaborated with cross-functional teams in the past and how you’ve acted as the voice of the customer.
