Associate Implementation Consultant in London

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Implementation Consultant based in the United Kingdom. This role sits at the heart of the customer onboarding journey, ensuring that new clients successfully adopt and integrate complex HR and payroll solutions in a seamless, structured, and value-driven way. You will act as a trusted project coordinator, guiding customers through their first implementation phase while collaborating closely with internal product, engineering, and operations teams. The environment is fast-paced, fully remote, and highly international, requiring strong communication and coordination skills. You will be responsible for turning client requirements into actionable implementation plans and ensuring smooth execution from kickoff to handover. This is a high-impact role where your work directly shapes customer satisfaction, product adoption, and long-term retention. It is ideal for someone who enjoys structured problem-solving, stakeholder management, and working across multiple moving parts in a global setting.

Accountabilities:

• Coordinate and support end-to-end client implementation projects, ensuring smooth onboarding and timely delivery of agreed milestones.
• Act as the primary point of contact during implementation, managing communication between customers and internal teams.
• Assist in the transition from sales to implementation, ensuring full context transfer and alignment on customer expectations.
• Organize and facilitate kickoff calls, project planning sessions, and status updates with all relevant stakeholders.
• Track project progress, maintain documentation, and ensure visibility of next steps for both clients and internal teams.
• Collaborate with product, engineering, and support teams to resolve implementation challenges efficiently.
• Ensure successful handover to customer success teams once onboarding is complete.
• Identify opportunities for process improvement and contribute feedback to enhance implementation frameworks and tools.
• Support customer understanding and adoption of platform capabilities, acting as a product guide during onboarding.

Requirements:

• 1–3 years of experience in customer-facing roles such as project coordination, implementation, onboarding, or account support.
• Strong ability to manage multiple projects and stakeholders simultaneously in a structured and organized manner.
• Excellent communication skills in English, both written and verbal, with the ability to adapt messaging to different audiences.
• Demonstrated ability to ask insightful questions to understand customer needs, goals, and technical setups.
• Experience working in cross-functional environments involving product, engineering, and customer success teams.
• Comfortable working in fast-paced, remote, and evolving environments with a strong sense of ownership.
• Familiarity with SaaS, HR tech, or global employment platforms is a plus.
• Strong problem-solving mindset with a proactive and solution-oriented approach.
• Interest in global work environments, remote collaboration, and modern HR/people operations is an advantage.

Benefits:

• Annual salary of approximately €34,750 – €39,100 gross, depending on experience and location.
• Fully remote work setup with flexibility to work from anywhere.
• Flexible working hours and asynchronous-first culture.
• Stock options as part of a long-term incentive plan.
• Generous learning and development budget to support professional growth.
• Home office and equipment support to create an effective remote workspace.
• Mental health and well-being support services.
• 16 weeks of paid parental leave and family-friendly policies.
• Flexible paid time off to support work-life balance.
• Budget for local coworking spaces or team gatherings.
• Opportunity to work in a globally distributed, diverse, and innovation-driven environment.