Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Shape customer experiences for top enterprise clients and drive product adoption.
- Company: Join a dynamic partner company focused on customer success in the tech industry.
- Benefits: Unlimited PTO, generous family leave, and a $100/month education budget.
- Why this job: Make a real impact by enhancing client relationships and driving success.
- Qualifications: 5+ years in B2B SaaS customer success with strong communication skills.
- Other info: Remote role with a focus on high-quality work and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager - REMOTE. In this role, you will play a pivotal role in shaping and enhancing customer experiences for our largest and most complex clients across the EMEA region. Your efforts will drive product adoption, health, and long‑term value, ensuring that diverse enterprise customers—from high‑growth teams to established public companies—receive the best possible support. You will gain a deep understanding of our solutions to help clients integrate them effectively into their hiring workflows, achieving significant hiring excellence and success.
Accountabilities
- Develop and maintain strategic relationships with ~20 enterprise customers, exceeding $2m in total ARR.
- Drive product adoption and ensure favorable customer health through proactive engagement.
- Collaborate with cross‑functional partners to deliver cohesive outcomes for customers.
- Create tailored training and configurations based on customer needs and challenges.
- Anticipate client needs by deeply understanding our product and industry intricacies.
Requirements
- At least five years of customer success experience in B2B SaaS, specifically with enterprise customers.
- Proficiency in handling complex, configurable products and driving customer enablement.
- Strong communication skills, capable of conveying complex ideas simply to diverse stakeholders.
- Experience working closely with Sales, Product, Support, and Operations teams.
- Detail‑oriented with a knack for maintaining accurate CRM updates and follow‑ups.
Benefits
- Emphasis on high‑quality work and avoiding shortcuts.
- 10‑year exercise window for stock options without pressure to purchase immediately.
- Unlimited PTO policy encouraging regular vacations.
- Fully paid family leave of twelve weeks in the US.
- Generous budget for equipment, software, and office furniture.
- $100/month education budget, plus coverage for conferences with approval.
- Private medical insurance based on the region.
Why Apply Through Jobgether?
We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!
Lead Customer Success Manager - Remote employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Success Manager - Remote
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into the company's products and services, especially how they relate to customer success. This will help you show off your expertise and how you can add value.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your answers, making you more confident when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Lead Customer Success Manager - Remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Customer Success Manager role. Highlight your experience with enterprise customers and how you've driven product adoption in previous roles. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key for this position, use your application to demonstrate how you convey complex ideas simply. Share examples of how you've successfully engaged with diverse stakeholders in the past. This will help us see your fit for the role!
Highlight Relevant Experience: Don’t forget to emphasise your B2B SaaS experience, especially with complex products. We’re looking for someone who understands the intricacies of customer success, so make sure to detail your relevant achievements and how they align with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Our AI-powered system ensures your application gets reviewed quickly and fairly, helping us find the best fit for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jobgether
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the company's products and how they fit into the hiring workflows of enterprise customers. This will help you demonstrate your ability to drive product adoption and tailor solutions to client needs.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed complex customer relationships. Highlight how you drove product adoption and ensured customer health, as this aligns perfectly with the responsibilities of the Lead Customer Success Manager role.
✨Communicate Clearly and Confidently
Practice conveying complex ideas in simple terms. During the interview, focus on your communication skills, as you'll need to engage with diverse stakeholders. Use clear examples to illustrate your points and ensure your passion for customer success shines through.
✨Collaborate and Connect
Be ready to discuss how you've worked with cross-functional teams in the past. Share instances where collaboration led to successful outcomes for customers. This will show that you understand the importance of teamwork in driving customer success and achieving cohesive results.
