At a Glance
- Tasks: Manage technical integrations and provide support in a fast-paced fintech environment.
- Company: Dynamic fintech company with a focus on innovation and collaboration.
- Benefits: Fully remote work, competitive salary, and career growth opportunities.
- Other info: Flexible work environment with continuous learning in emerging technologies.
- Why this job: Join an agile team and make a real impact on global partner experiences.
- Qualifications: 1+ years in technical support, strong troubleshooting skills, and fintech experience preferred.
The predicted salary is between 45000 - 45000 £ per year.
Job Summary
Our partner is looking for a Integration Manager & Technical Support Specialist based in Spain.
This remote role focuses on ensuring successful technical integrations and reliable production launches for global partners.
The position combines integration management, technical troubleshooting, and operational support within a fast-moving fintech environment.
You will play a key role in configuring partner setups, validating technical requirements, and resolving complex transaction issues.
Working closely with merchants and internal teams, you will help maintain platform reliability and deliver seamless experiences.
The ideal candidate is detail-oriented, technically curious, and comfortable investigating issues through logs, APIs, and monitoring tools.
This opportunity offers strong ownership, exposure to international projects, and the chance to grow within a technology-driven organization.
Accountabilities
The Integration Manager & Technical Support Specialist is responsible for managing technical onboarding, production readiness, and ongoing support activities.
The role requires strong troubleshooting capabilities, attention to detail, and the ability to collaborate with both technical and business stakeholders.
- Configure and activate partner integrations in production environments, ensuring all technical requirements are validated before launch.
- Manage API keys, payment method configurations, and integration settings to support successful go-live processes.
- Perform technical verification of merchant setups and identify potential issues before production deployment.
- Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes.
- Troubleshoot API-related issues involving REST APIs, JSON structures, and client-server communication.
- Use technical tools such as Postman to validate requests and support integration testing.
- Prepare clear incident reports, document technical findings, and communicate solutions to internal and external stakeholders.
- Provide L2/L3 technical support and guide partners through complex operational challenges.
- Perform root cause analysis and develop remediation plans to improve reliability and reduce recurring issues.
- Collaborate with cross-functional teams to improve workflows, documentation, and technical processes.
Requirements
The ideal candidate combines technical support expertise, integration knowledge, and strong communication skills.
They should be comfortable working independently, managing priorities, and solving complex technical problems in a dynamic environment.
- 1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations positions.
- Experience working in fintech, payments, cryptocurrency, or related technology environments is highly valued.
- Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues.
- Strong understanding of client-server architecture, REST APIs, and JSON data structures.
- Experience using Postman or similar tools for API testing and validation.
- Strong analytical and problem-solving skills with the ability to perform structured root cause analysis.
- High attention to detail when managing technical configurations and operational processes.
- Ability to quickly learn new technologies, documentation, and workflows.
- Excellent written and verbal English communication skills (B2/C1 level or higher).
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- Ukrainian or Russian language skills are an advantage, particularly for technical documentation and incident reporting.
- A proactive, accountable mindset with the ability to remain calm and effective under pressure.
Benefits
- Fully remote work environment with flexibility and autonomy.
- Opportunity to join an agile, international technology team.
- Competitive salary based on experience and individual contribution.
- Career growth opportunities toward senior engineering, SRE, or product-focused roles.
- Meaningful ownership in ensuring platform reliability and successful partner experiences.
- Collaborative culture focused on transparency, innovation, and measurable impact.
- Continuous learning opportunities in fintech, payments, and emerging technologies.
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Integration Manager & Technical Support Specialist employer: Jobgether
At Jobgether, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our remote working environment allows for flexibility while providing ample opportunities for professional growth and development in the tech industry. Join us to make a meaningful impact in enhancing open-source technology adoption, all while enjoying the benefits of a supportive team and a commitment to your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Integration Manager & Technical Support Specialist
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Jobgether or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Jobgether.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Jobgether.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Jobgether that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Integration Manager & Technical Support Specialist
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Jobgether.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Jobgether and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Jobgether
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Jobgether uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
