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- Tasks: Lead a team to enhance application platforms and create user-friendly documentation.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy flexible paid time off, comprehensive insurance, and a 401k plan.
- Why this job: Make a real impact by simplifying complex ideas for users worldwide.
- Qualifications: 3-5 years in technical writing, with experience in Ad Tech or SaaS.
- Other info: Work remotely and enjoy a dynamic environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This position is for a Knowledge Manager - REMOTE. The main objective of this role is to lead a team that supports and enhances application platforms, ensuring reliable, scalable, maintainable, and highly available application services for the business. As the Knowledge Manager, you will play a pivotal role in shaping how internal teams and clients understand our platform, by developing, organizing, and optimizing product support content. This position is ideal for an individual who thrives on simplifying complex ideas and enjoys collaborative work across global teams. You will have a direct impact on improving user efficiency and confidence in navigating our services.
Accountabilities
- Create clear and helpful product documentation including how-to guides, FAQs, and release notes.
- Translate technical information into accessible content for both technical and non-technical audiences.
- Collaborate with product, engineering, and marketing partners to reflect product enhancements in content.
- Maintain content standards ensuring accuracy, clarity, and consistency aligned with our brand voice.
- Conduct content reviews and make ongoing updates to keep materials relevant and accurate.
- Manage documentation workflows and editorial calendars to support release cycles.
- Optimize content for discoverability through structured categories, tags, and metadata.
- Utilize documentation and CMS tools to maintain efficient publishing workflows and version control.
- Monitor performance and feedback to identify opportunities for user experience improvement.
Requirements
- 3–5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS.
- Experience in developing user-focused support or product documentation.
- Proficiency with CMS platforms, documentation tools, and analytics dashboards.
- Hands-on experience using Zendesk for publishing and managing support content.
- Familiarity with HTML, Markdown, SQL, and basic technical formatting.
- Bachelor's degree in marketing, communications, advertising, or related field.
Benefits
- Medical, vision, and dental insurance.
- Life insurance.
- Short-term and long-term disability insurance.
- 401k plan.
- Flexible paid time off.
- At least 15 paid holidays per year.
- Paid sick and safe leave.
- Paid parental leave.
Remote Knowledge Manager Lead in Great Sankey employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Knowledge Manager Lead in Great Sankey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Knowledge Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best documentation work. This could be a game-changer during interviews, as it gives potential employers a taste of what you can do and how you simplify complex ideas.
✨Tip Number 3
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in terms of enhancing application platforms and improving user experience.
✨Tip Number 4
Don't forget to apply through our website! We use an AI-powered matching process that helps get your application seen by the right people quickly. Plus, it’s a great way to ensure your candidacy is evaluated fairly against the role's requirements.
We think you need these skills to ace Remote Knowledge Manager Lead in Great Sankey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Knowledge Manager role. Highlight your experience in technical writing and how it aligns with our needs at StudySmarter. We want to see how you can simplify complex ideas!
Showcase Your Skills: Don’t forget to mention your proficiency with CMS platforms and documentation tools. If you've got hands-on experience with Zendesk, let us know! We love seeing candidates who can hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language that reflects our brand voice. Remember, we’re looking for someone who can create accessible content for both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Our AI-powered system will ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Jobgether
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Knowledge Manager role. Brush up on your technical writing skills, especially in Ad Tech, MarTech, and SaaS. Familiarise yourself with the tools mentioned in the job description, like Zendesk and CMS platforms, so you can speak confidently about your experience.
✨Showcase Your Collaboration Skills
Since this role involves working closely with product, engineering, and marketing teams, be ready to share examples of how you've successfully collaborated in the past. Highlight any projects where you simplified complex ideas for different audiences, as this will resonate well with the interviewers.
✨Prepare Your Documentation Samples
Bring along samples of your previous work, such as how-to guides or FAQs. This will not only demonstrate your writing ability but also show your understanding of creating user-focused content. Be prepared to discuss your thought process behind these documents and how they improved user experience.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about their current documentation processes, how they measure content effectiveness, or what challenges they face in user experience. This shows you're thinking critically about the position and eager to contribute.
