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- Tasks: Enhance operational workflows and ensure seamless client experiences in a remote setting.
- Company: Join a dynamic partner company focused on improving healthcare operations.
- Benefits: Enjoy flexible remote work, professional development, and a supportive team environment.
- Why this job: Make a real impact on operational processes and client satisfaction.
- Qualifications: 5-10 years of operations experience, preferably in healthcare, with strong project management skills.
- Other info: Opportunity for career growth and work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
This role is pivotal for enhancing our operational workflows and ensuring seamless client experiences from inquiry to clinician utilization. You will manage a team, track key metrics, and implement processes to drive efficiency. The ideal candidate will emphasize accountability and measurable results, while fostering a culture of improvement across our operational functions. Your experience will directly influence our service delivery and client satisfaction levels.
Accountabilities
- Run weekly cadence: KPI scorecard, accountability meeting, action tracking
- Improve intake/scheduling workflows; create/enforce SOPs + QA
- Track demand vs capacity and drive utilization
- Lead projects end-to-end (scope → delivery)
- Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics
- Coordinate operational handoffs with billing/RCM support to reduce preventable issues
Requirements
- 5–10 years operations experience (healthcare/services preferred)
- Proven KPI/scorecard ownership + follow-through
- Remote/offshore team management using SOPs, QA, and metrics
- Strong project execution; calm, direct communicator
Benefits
- Flexible remote working arrangement
- Opportunity to impact operational processes
- Work with a dynamic and supportive team
- Access to professional development and training
- Work-life balance and vacation policies
Lead Operations Manager in Great Sankey employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Operations Manager in Great Sankey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Lead Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its operations thoroughly. Be ready to discuss how your experience aligns with their needs, especially around improving workflows and managing teams. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got an AI-powered matching process that helps get your application seen by the right people quickly. Plus, it’s a great way to ensure your skills are highlighted effectively.
We think you need these skills to ace Lead Operations Manager in Great Sankey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Operations Manager role. Highlight your experience in managing teams and improving operational workflows, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven efficiency and improved client experiences in your previous roles. We love a good story!
Showcase Your Metrics-Driven Mindset: Since this role emphasises accountability and measurable results, make sure to include any relevant KPIs or metrics you've managed in the past. We want to see how you've tracked performance and driven improvements in your previous positions.
Apply Through Our Website: Don't forget to apply through our website! It ensures that your application gets the attention it deserves. Plus, our AI-powered matching process will help us find the best candidates quickly and fairly. We can't wait to see your application!
How to prepare for a job interview at Jobgether
✨Know Your Metrics
As a Lead Operations Manager, you'll be expected to track key performance indicators (KPIs). Brush up on relevant metrics and be ready to discuss how you've used them in past roles. This shows you understand the importance of accountability and measurable results.
✨Showcase Your Leadership Skills
You'll be managing a team, so it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully led teams in the past, especially in remote settings. Highlight your ability to foster a culture of improvement and collaboration.
✨Discuss Process Improvements
The role involves enhancing operational workflows, so come prepared with specific examples of how you've improved processes in previous positions. Talk about any SOPs or quality assurance measures you've implemented that led to increased efficiency.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding operational challenges. Think of scenarios where you've had to manage demand vs capacity or coordinate handoffs effectively. This will help you illustrate your project execution skills.
