Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and launch a global BPO Partner Program while driving strategic improvements.
- Company: Join a dynamic team focused on innovative partner solutions.
- Benefits: Enjoy flexible hours, comprehensive health benefits, and growth opportunities.
- Why this job: Make a real impact by solving complex issues for valued partners.
- Qualifications: 6-10 years in BPOs and strong team-building skills required.
- Other info: Remote work with a commitment to work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
This position is for a Global BPO Program Manager - REMOTE. In this role, you will own the BPO Partner Program globally, ensuring performance, governance, and strategic improvements. You will balance the needs of our BPO partners with our business objectives throughout multiple phases of the program. Your collaboration with cross-functional teams is vital as you will work alongside business development and operations to drive success. This is an excellent opportunity for someone passionate about building programs and solving complex issues for our valued partners.
Accountabilities
- Build and launch a BPO Partner Program for our partner community.
- Develop a pricing and billing model suitable for BPOs with cross-functional support.
- Work with global enablement to ensure effective program use by Zoom Channel Teams and Partners.
- Identify risks, trends, and improvement opportunities for the BPO Program post-launch.
- Maintain strategic engagement with BPO partners to understand their business needs.
- Manage partner issues and implement corrective action plans related to our programs.
- Collaborate with various internal teams like Operations, IT, Finance, and HR as necessary.
- Translate business requirements into clear service expectations.
- Provide executive-ready reporting, insights, and recommendations for the partner program.
- Establish and monitor key performance indicators (KPIs).
Requirements
- 6–10+ years of experience working with BPOs globally.
- 5+ years of experience in building partner programs.
- 3+ years of experience specifically with BPO Partner Programs.
- Bachelor's degree in Business, Operations, Management, or a related field.
- Strong interpersonal and team-building skills.
- Excellent communication skills, both verbal and written.
- Strong financial and operational analysis skills.
Benefits
- Comprehensive benefits package to support physical, mental, and emotional health.
- Flexible working hours and a commitment to work-life balance.
- Opportunities for professional growth and development.
- Engagement in meaningful community contributions.
BPO Program Manager in Great Sankey employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BPO Program Manager in Great Sankey
✨Tip Number 1
Network like a pro! Reach out to your connections in the BPO industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its BPO partners. Understand their goals and challenges, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you admire and express your interest in working with them. Sometimes, the best opportunities are created rather than found.
✨Tip Number 4
Apply through our website for a smoother process! Our AI-powered matching system ensures your application gets the attention it deserves. Plus, it’s a great way to stand out from the crowd.
We think you need these skills to ace BPO Program Manager in Great Sankey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with BPOs and partner programs. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Collaboration Skills: Since this role involves working with various teams, emphasise your teamwork and communication abilities. Share examples of how you've successfully collaborated in the past, as this will resonate well with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly grasp your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us manage applications better and ensures you’re considered fairly against the role’s requirements. Plus, it’s super easy!
How to prepare for a job interview at Jobgether
✨Know Your BPO Inside Out
Before the interview, dive deep into understanding the BPO landscape. Familiarise yourself with key players, trends, and challenges in the industry. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their needs.
✨Showcase Your Collaboration Skills
Since this role involves working with cross-functional teams, be ready to share specific examples of how you've successfully collaborated in the past. Highlight instances where your teamwork led to significant improvements or problem-solving, as this will demonstrate your ability to thrive in a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to BPO management. Practice articulating your thought process and decision-making strategies. This will showcase your analytical skills and your ability to think on your feet, which are crucial for this role.
✨Bring Data to the Table
Be prepared to discuss key performance indicators (KPIs) and how you've used data to drive decisions in previous roles. Having concrete examples of how you've measured success and implemented changes based on data will set you apart as a candidate who understands the importance of metrics in managing BPO programs.
