Game Management Operators (Casino)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for Game Management Operators (Casino) based in Spain.

As a Game Management Operator, you will play a key role in ensuring the smooth operation and quality of a diverse online casino portfolio across multiple brands and markets.

You will oversee game releases, monitor content performance, resolve operational issues, and collaborate with cross‑functional teams to deliver an exceptional player experience.

This position offers the opportunity to work in a fast‑paced, international environment where organization, attention to detail, and proactive problem‑solving are highly valued.

If you enjoy coordinating multiple priorities while contributing to the success of innovative gaming products, this role offers an exciting opportunity to grow within the i Gaming industry.

• Accountabilities
• Manage daily game uploads, releases, and platform configurations, ensuring content is accurately synchronized across multiple brands, markets, and systems.
• Monitor game availability, content accuracy, and overall platform quality through regular operational checks and ongoing performance tracking.
• Investigate and resolve first‑line game‑related incidents, escalating complex issues when necessary and following them through to resolution.
• Coordinate with game providers, aggregators, and internal teams by creating, managing, and tracking support tickets to ensure timely issue resolution.
• Collaborate closely with Product, Marketing, CRM, Customer Support, and other stakeholders to support game launches, promotional activities, and market‑specific updates.
• Maintain accurate operational documentation, reporting tools, and tracking records while contributing to process improvements and operational efficiency.
• Support the broader casino operations team with day‑to‑day activities to ensure a seamless, engaging, and high‑quality player experience.

Requirements

• Previous experience in i Gaming operations, customer support, content management, CRM, marketing, or a related operational role.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent communication and collaboration skills, with experience working across cross‑functional teams and external partners.
• Comfortable using spreadsheets, reporting tools, back‑office systems, and operational tracking platforms.
• Ability to work efficiently in a fast‑paced environment while maintaining accuracy and meeting deadlines.
• Proactive, solution‑oriented mindset with a strong sense of ownership and a willingness to continuously learn and improve.
• Familiarity with casino platforms, content management systems, or back‑office tools is an advantage.
• Experience supporting promotional campaigns or working directly with game providers is considered a plus.

Benefits

• Fully remote position offering flexibility to work from anywhere.
• Company‑provided equipment, including a laptop, headphones, and mouse.
• Career development opportunities with ongoing training and advancement programs.
• Quarterly performance reviews with opportunities for salary increases and career progression.
• Fitness reimbursement from day one and an expanded health budget after one year of employment.
• Dedicated self‑development budget for professional learning and online courses.
• 22 days of annual leave, increasing with tenure up to 26 days.
• Additional paid day off to celebrate your birthday after one year of employment.
• Collaborative international environment with opportunities for long‑term career growth.
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