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For Companies At a Glance
- Tasks: Shape customer success in a high-growth, AI-driven tech environment.
- Company: Join a collaborative and innovative company focused on customer advocacy.
- Benefits: Enjoy remote work, competitive salary, equity participation, and professional development.
- Why this job: Make a real impact by driving customer satisfaction and long-term partnerships.
- Qualifications: 5+ years in customer success with strong technical and communication skills.
- Other info: Work in a dynamic environment with exposure to cutting-edge AI technologies.
The predicted salary is between 36000 - 60000 £ per year.
This role offers a unique opportunity to shape and scale customer success across a high-growth, AI-driven technology environment. As a founding member of the EMEA customer success team, you will own the full enterprise customer lifecycle, from onboarding to renewal and expansion. You will act as a trusted advisor to technical and executive stakeholders, ensuring customers maximize value and achieve their business goals. Working in a fully remote and collaborative environment, you will combine technical fluency, strategic thinking, and relationship-building to drive long-term partnerships. Your impact will directly influence customer satisfaction, retention, and revenue growth. This role is ideal for someone who thrives in fast-paced settings and is passionate about innovation, customer advocacy, and operational excellence.
Accountabilities
- Build and maintain strong, trusted relationships with enterprise customers, proactively understanding their goals, challenges, and success criteria.
- Own the full customer journey, including onboarding, adoption, renewals, and expansion, ensuring consistent value realization.
- Drive engagement and product adoption through strategic success plans, enablement sessions, and regular business reviews.
- Act as the primary customer advocate internally, influencing product direction and championing customer needs across teams.
- Serve as a product expert, educating customers on best practices and guiding them to maximize platform value.
- Manage customer communications, ensuring clarity, professionalism, and alignment across stakeholders.
- Identify growth opportunities and partner with sales and leadership teams to support account expansion and retention.
Requirements
- 5+ years of experience in customer success, account management, or enterprise relationship management.
- Strong technical aptitude and ability to engage confidently with software engineers, technical leaders, and executive stakeholders.
- Proven experience managing renewals, negotiations, and procurement processes.
- Excellent communication skills with full professional fluency in written and spoken English.
- Strong understanding of customer success methodologies and sales frameworks such as MEDDPICC, SPICED, or similar.
- Familiarity with modern software development practices, version control systems, and developer tools.
- Ability to build trust at C-level and across technical teams, driving long-term strategic partnerships.
- Willingness to travel up to 25% to meet with customers and attend key events.
Benefits
- Fully remote work environment with location flexibility across EMEA.
- Competitive salary package with equity participation.
- Comprehensive benefits and professional development opportunities.
- Collaborative, innovative, and high-growth company culture.
- Exposure to cutting-edge AI and developer-focused technologies.
Enterprise Customer Success Manager, EMEA employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in customer success roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success. Think about how you've driven engagement and built relationships in past roles, and be ready to share specific examples.
✨Tip Number 3
Show your passion for the tech industry! Stay updated on the latest trends in AI and software development. This will not only impress interviewers but also help you connect better with technical stakeholders.
✨Tip Number 4
Don't forget to apply through our website! We use an AI-powered matching process that ensures your application gets the attention it deserves. Plus, it’s a great way to get noticed by the hiring team.
We think you need these skills to ace Enterprise Customer Success Manager, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in customer success and any relevant technical skills that align with what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer satisfaction and retention.
Be Clear and Professional: When writing your application, keep your language clear and professional. We want to see your communication skills shine through, so make sure everything is well-structured and free of errors.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed quickly and fairly, ensuring it gets the attention it deserves from our hiring team.
How to prepare for a job interview at Jobgether
✨Know Your Customer Success Methodologies
Familiarise yourself with customer success methodologies like MEDDPICC and SPICED. Be ready to discuss how you've applied these frameworks in your previous roles, as this will show your understanding of the industry and your ability to drive customer satisfaction.
✨Showcase Your Technical Fluency
Since this role requires engaging with technical stakeholders, brush up on your technical knowledge. Be prepared to discuss modern software development practices and tools. This will help you build credibility and demonstrate that you can effectively communicate with both technical and executive teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of specific examples from your past experiences where you successfully navigated challenges or drove customer engagement, and be ready to share those stories.
✨Demonstrate Your Relationship-Building Skills
This role is all about building trust and long-term partnerships. Prepare to discuss how you've developed strong relationships with clients in the past. Highlight your communication skills and any strategies you've used to ensure customer satisfaction and retention.
