At a Glance
- Tasks: Support client campaigns and ensure smooth communication across teams.
- Company: Join a fast-growing US-based company in influencer marketing.
- Benefits: Fully remote role with competitive pay and growth opportunities.
- Other info: Collaborate with a high-performing team and modern tools for productivity.
- Why this job: Make an impact in the exciting creator economy while developing your skills.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 21600 - 30000 € per year.
This role offers the opportunity to work closely with a fast-growing US-based company in the influencer marketing and creator economy space, acting as a key operational partner within the Customer Success function. You will support the execution of client campaigns, manage day-to-day communications, and ensure smooth coordination across multiple internal teams and stakeholders. Working as the right hand to a Customer Success Manager, you will play a critical role in maintaining client satisfaction, preventing churn, and identifying opportunities for account growth. The environment is fast-paced, highly collaborative, and execution-focused, requiring strong ownership and attention to detail. This is a hands-on position where your ability to manage complexity, communicate clearly, and anticipate issues will directly influence client success and revenue outcomes. You will be part of a long-term embedded team setup, working remotely while fully integrated into an international operating structure.
Accountabilities
- Manage daily communication with a portfolio of clients, ensuring timely, clear, and professional responses while proactively flagging risks or issues.
- Support the execution of influencer marketing campaigns, including briefing, coordination, timeline tracking, and launch readiness.
- Assist in identifying upsell and expansion opportunities within existing accounts and support the Customer Success Manager in revenue growth initiatives.
- Coordinate cross-functionally with internal teams such as product, engineering, billing, fulfillment, and creator support to ensure seamless campaign delivery.
- Maintain accurate documentation across CRM systems, including customer health tracking, account notes, and reporting dashboards.
- Support onboarding of new clients, including platform setup, training, and resolution of early-stage technical or operational challenges.
- Monitor multiple accounts simultaneously, ensuring deadlines, deliverables, and stakeholder expectations are consistently met.
- Contribute to continuous process improvement by identifying inefficiencies and helping refine internal workflows and client management practices.
Requirements
- Previous experience in client-facing roles such as Customer Success, Account Management, Agency Operations, or Sales/Marketing roles with direct client ownership.
- Strong understanding of marketing environments, particularly influencer marketing, performance marketing, or agency-based campaign execution.
- Excellent written and verbal communication skills in English, with the ability to communicate clearly, concisely, and with attention to detail.
- Demonstrated ownership mindset with the ability to proactively identify issues, solve problems, and drive tasks to completion without close supervision.
- Comfortable working in fast-paced environments with multiple clients, deadlines, and internal stakeholders simultaneously.
- Experience using CRM and collaboration tools such as HubSpot, Slack, Google Workspace, Confluence, or Scribe.
- Familiarity with AI tools (e.g., ChatGPT, Claude, Perplexity) for productivity, research, and workflow optimization is highly valued.
- Strong organizational skills with the ability to manage competing priorities and maintain accuracy under pressure.
- Analytical mindset with the ability to track campaign performance and support data-informed decision-making.
Benefits
- Fully remote position with the opportunity to work closely with a fast-growing international US-based company.
- Competitive monthly compensation ranging from $1,800 to $2,500 depending on experience and operational expertise.
- Long-term embedded role within a high‑performing Customer Success team.
- Exposure to the influencer marketing and creator economy ecosystem.
- Opportunity to work with modern tools and AI‑powered workflows to enhance productivity.
- Structured hiring process including interviews, practical assessment, and a paid trial period.
- Close collaboration with experienced Customer Success Managers and cross‑functional teams.
- Strong focus on learning, operational excellence, and long‑term professional growth.
Customer Success Associate | A-Players BA employer: Jobgether
Join a dynamic and fast-growing US-based company in the influencer marketing space as a Customer Success Associate, where you will thrive in a fully remote, collaborative environment. Enjoy competitive compensation, exposure to innovative tools and AI-powered workflows, and ample opportunities for professional growth while working closely with experienced teams dedicated to operational excellence and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate | A-Players BA
✨Tip Number 1
Network like a pro! Reach out to people in the influencer marketing space on LinkedIn or other platforms. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its campaigns, and think about how your skills can help them succeed. We want to see you shine and show us why you're the perfect fit!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, as a Customer Success Associate, you'll need to communicate effectively with clients and teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Associate | A-Players BA
Some tips for your application 🫡
Show Your Communication Skills:Since this role is all about managing client communications, make sure your application showcases your written communication skills. Use clear and concise language, and don’t forget to highlight any relevant experience in client-facing roles.
Tailor Your Application:We want to see how you fit into our fast-paced environment. Tailor your CV and cover letter to reflect your understanding of influencer marketing and your ability to manage multiple clients. This shows us you’re serious about the role!
Highlight Your Problem-Solving Skills:In your application, share examples of how you've proactively identified issues and solved problems in previous roles. We love candidates who take ownership and can drive tasks to completion without needing constant supervision.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Jobgether
✨Know Your Influencer Marketing
Make sure you brush up on your knowledge of influencer marketing and the creator economy. Understand the latest trends and how they impact client campaigns. This will show your potential employer that you're not just interested in the role, but also passionate about the industry.
✨Master Communication Skills
Since this role involves a lot of client communication, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully managed client relationships in the past. This will demonstrate your ability to maintain professionalism and clarity under pressure.
✨Showcase Your Problem-Solving Mindset
Be ready to discuss specific instances where you've identified issues and proactively solved them. Think of examples that highlight your ownership mindset and ability to drive tasks to completion without supervision. This is crucial for a fast-paced environment like the one you'll be working in.
✨Familiarise Yourself with Tools
Get comfortable with CRM and collaboration tools mentioned in the job description, such as HubSpot and Slack. If you have experience with AI tools, be prepared to discuss how you've used them to enhance productivity. This will show that you're tech-savvy and ready to hit the ground running.
