At a Glance
- Tasks: Handle client payroll inquiries and support customers through structured workflows.
- Company: Join a fast-growing international organisation with a focus on payroll operations.
- Benefits: Enjoy remote work, flexible hours, stock options, and generous learning budgets.
- Other info: Great career progression opportunities in a diverse, innovation-driven team.
- Why this job: Build expertise in payroll while making a real impact in a dynamic environment.
- Qualifications: 1-3 years in customer support; strong interest in payroll and HR operations.
The predicted salary is between 19650 - 44200 £ per year.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinator, Payroll Client Services based in the United Kingdom. This role sits at the core of payroll operations, ensuring that client payroll inquiries are handled accurately, efficiently, and in line with defined processes. You will be responsible for supporting customers through structured ticket-based workflows while developing a strong understanding of payroll systems, compliance rules, and operational best practices. Working in a fully remote, asynchronous global environment, you will collaborate with cross-functional teams to resolve issues and maintain a high standard of service delivery. The position is ideal for someone detail-oriented, eager to learn, and motivated to build expertise in payroll operations. Over time, you will grow your ability to independently handle more complex payroll cases and contribute to improving internal processes.
Accountabilities
- Handle and resolve customer payroll-related inquiries, including discrepancies, system questions, and basic operational issues.
- Respond to tickets across email, chat, and other support channels while meeting defined SLAs and quality standards.
- Follow established workflows, documentation, and escalation paths to ensure consistent and accurate case resolution.
- Collect and verify relevant information needed to diagnose payroll issues effectively.
- Escalate complex or non-standard cases to senior team members when required.
- Maintain clear, structured documentation of customer interactions, issue details, and resolution steps.
- Provide timely updates to customers regarding case progress and resolution timelines.
- Collaborate with internal teams to ensure smooth resolution of cross-functional payroll issues.
Requirements
- 1–3 years of experience in customer support, client services, or operational support roles, ideally in a tech or SaaS environment.
- Strong interest in payroll, HR operations, or financial processes, with willingness to build deep domain expertise.
- Experience working with CRM or ticketing systems to manage and track customer requests.
- Excellent written and verbal communication skills in English.
- Strong attention to detail with the ability to follow structured processes accurately.
- Ability to manage multiple tasks and prioritize effectively in a high-volume environment.
- Comfortable working in a remote, asynchronous, and fast-paced setting.
- Strong problem-solving mindset with a proactive approach to learning and escalation.
- Interest in global payroll, compliance, or HR tech systems is a plus.
Benefits
- Annual salary ranging from $19,650 – $44,200 USD, depending on experience and location.
- Fully remote work setup with flexibility to work from anywhere.
- Flexible working hours in an async-first environment.
- Stock options as part of a long-term incentive plan.
- Generous learning and development budget.
- Home office and equipment support to create an effective remote workspace.
- 16 weeks of paid parental leave.
- Mental health and well-being support services.
- Flexible paid time off to support work-life balance.
- Budget for coworking spaces or local team meetups.
- Opportunity to work in a globally distributed, diverse, and innovation-driven environment.
Coordinator, Payroll Client Services employer: Jobgether
Our partner company offers an exceptional work environment for the Coordinator, Payroll Client Services role, with a fully remote setup that promotes flexibility and work-life balance. Employees benefit from a generous learning and development budget, stock options, and comprehensive mental health support, all while being part of a diverse and innovative team. This position not only provides a solid foundation in payroll operations but also presents clear opportunities for career progression within a fast-growing international organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator, Payroll Client Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobgether. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobgether before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Coordinator, Payroll Client Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobgether:Your cover letter is your chance to shine! Tell us why you want to work at Jobgether specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobgether!
How to prepare for a job interview at Jobgether
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
