Visitor Services Manager: Safety

Main purpose of job:To provide professional management and leadership to support a culture of excellence. Lead on all Health and Safety, security and emergency responsibilities and ensure the safety and security of our visitors and the collection through a team of first line managers and operational visitor services staff.People Management: Manage a team and undertake all line management responsibilities including: o performance and appraisal; o engage and motivate the team; o support training, personal and professional development; o complete recruitment procedures; o undertake disciplinary, grievance and attendance management procedures; o effective communications, including meetings, briefings and debriefs;Operational Management: Manage and coordinate all resources effectively, including ensuring appropriate staff cover within the department; Manage emergencies, incidents and other operational situations to achieve effective resolution; Implement the Museum Emergency, Business Continuity and Disaster Recovery Plans as appropriate; Manage complex situations, such as complicated visitor complaints; Develop and implement strategies, procedures and processes; Lead and collaborate with others on projects; Identify and implement opportunities for continuous improvement in operational services; Lead VSS initiatives that contribute to a successful visitor experience including, wayfinding and information, a culture of service, activities and events and wider Museum engagement; Maintain exceptionally high levels of safety and security standards and awareness across the Museum in order to ensure the security and safety of visitors, staff and the collection.Other Engage with, and implement effective communication across the department and Museum; Ensure reports are produced, including preparing these personally, and ensure appropriate action is taken; Manage designated budgets; Support Museum wide activities including the public programme, exhibitions and events; Manage Health and Safety for staff and visitors; Undertake administrative duties required of the role; Deputise for the Head of Visitor Services role in their absence where required; Provide cover and deputise for colleagues as required; Any other duties as assigned. National Museum Directors\’ Council, Tate Britain, Millbank, London SW1P 4RG.#J-18808-Ljbffr