Sr. FinOps Analyst – AR, AWS cash app

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries, and dispute resolution. You will manage Cash Applications, requiring extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordinating with customers is essential. A basic understanding of the O2C process, specifically cash application involving research, unapplied cash, account reconciliation, and processing remittance advice emails, is required. As part of our commitment to your development, you will gain exposure to cross-functional and process improvement projects. Your core responsibilities will include: Ensuring timely closure of payments with high accuracy Responding to customer queries via call and/or email Researching unapplied payments, identifying root causes, and resolving open issues Collaborating with internal teams to improve processes and resolve escalations/discrepancies Providing ideas for process standardization and automation through JDI/Kaizen projects Performing complex customer payment reconciliations Conducting quality checks and refresher training with the team Addressing technical issues related to ERP system discrepancies Key job requirements include: Excellent written and verbal communication skills with a strong customer service focus Ability to prioritize, multitask, and work independently A drive for continuous learning and self-development Flexibility to adapt to changing business needs Minimum 4-5 years of experience in the O2C domain, preferably in cash application or customer service Intermediate Excel skills, including pivot tables and formulas Willingness to work late evening/night shifts BASIC QUALIFICATIONSGraduation or Master’s Degree in Accounting/Finance or a related field 1-2 years of prior experience in Accounts Receivable, Collections, Dispute Management, Customer Service, or similar roles PREFERRED QUALIFICATIONS4-5 years of experience in Accounts Receivable, Collections, Dispute Management, Customer Service, or similar roles B2 level language certification (German) We value an inclusive culture that empowers our employees to achieve their best. If you need workplace accommodations during the application or onboarding process, please visitthis link . Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.#J-18808-Ljbffr