Service Quality Supervisor

Join to apply for theService Quality Supervisorrole atTransdev North America 2 weeks ago Be among the first 25 applicants Join to apply for theService Quality Supervisorrole atTransdev North America Get AI-powered advice on this job and more exclusive features. Service Quality Supervisor (SQS)Transdev in Hillburn, NY is hiring a Service Quality Supervisor (SQS). The SQS ensures all routes are completed in compliance with safety procedures. We are seeking customer service-oriented professionals who are dedicated to safety.Transdev Is Proud To OfferCompetitive compensation package of minimum $60,500 – Maximum $65,000Benefits IncludeVacation: two (2) weeks Sick days: 7 days Holidays: 8 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Key ResponsibilitiesCommunicate job requirements and responsibilities to drivers. Day to day scheduling, counseling, and submitting evaluation reports to local management. Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents. Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents. Observe drivers on the road – correct safety problems on the scene while documenting violations. Liaison between drivers and both the customers and organization in customer service concerns Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters. Assist Safety Manager with DOT/FTA compliance – drug testing and recordkeeping. Drive routes periodically. Other duties as required.QualificationsHigh School Diploma or GED Valid Commercial Driver’s License preferred. Supervisory experience with hourly employees; 2-3 years transit supervisory experience preferred. Computer literate – basic knowledge of Microsoft Outlook, Word, Excel and PowerPoint Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.Physical RequirementsMust be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors.About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.California applicants:Please Click Here for CA Employee Privacy Policy.Job Category: Operations SupportJob Type: Full TimeReq ID: 5328Pay Group: 00JCost Center: 164The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please Click Here for CA Employee Privacy Policy.About TransdevCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Other Industries Truck Transportation Referrals increase your chances of interviewing at Transdev North America by 2x Get notified about new Service Supervisor jobs inHillburn, NY . Supervisor, Customer Ops Work ManagementBronx, NY $100,000.00-$118,000.00 1 week ago Restaurant Supervisor Courtyard Lyndhurst Open AvailabilityFairfield, NJ $100,000.00-$120,000.00 1 day ago Secaucus, NJ $59,643.89-$84,203.14 2 weeks ago Yonkers, NY $125,000.00-$130,000.00 3 weeks ago Food Service Supervisor – Full Time – Day/EveningLivingston, NJ $54,527.00-$142,198.00 2 months ago Wyckoff, NJ $60,000.00-$75,000.00 3 weeks ago RESIDENT DISTRICT MANAGER II – K12 FOOD SERVICE POTENTIAL NEW BUSINESS – PATERSON, NJPaterson, NJ $110,000.00-$125,000.00 1 week ago Bronx, NY $101,250.00-$135,000.00 3 days ago Hackensack, NJ $59,750.00-$64,000.00 2 weeks ago Customer Service & E-Commerce Supervisor – Full TimeCUSTOMER SERVICE MANAGER – Midlantic RegionLittle Ferry, NJ $100,000.00-$130,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr