Senior Underwriter - Marine/Cargo & Freight (UK based)

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world.

Job Profile Summary

Working within the Marine Specialty department as a Senior Underwriter for Marine Cargo and Freight Liability business. This position will focus on a UK-based book of business, and we are open to the location of where the role will be based.

Job Description

• Develop existing broker relations to maintain and expand current book of business.
• Generate new business opportunities in line with Lonham growth strategy.
• Gain knowledge of and articulate Lonham client proposition.
• Underwriting, reviewing new and renewal risks, taking into account type of risk, nature of cargo, limits, voyages, stock locations, turnover, rating guidelines and claims experience.
• Production and distribution of policy documentation.
• Input and maintain accurate records within the Underwriting and Accounts systems and capture relevant data to allow for the successful monitoring and analysis of risks written.
• Monitor risks written that are due for renewal.
• Prepare reports and statistical information as required by the Underwriters.
• Liaise with brokers and policy holders to obtain information to provide a quote and produce insurance documentation.
• Chase for outstanding premium/adjustments/declarations.
• Raise invoices/credits as required in relation to the policy wording.
• Liaise with other departments in Lonham and Chaucer as required.
• Liaise with brokers and clients to develop good working relationships.
• Attend training sessions and other meetings, as and when required.

Regulatory Responsibilities

• Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers.
• Manage the relationships with Customers, Agents and Service Providers: Advise, assist and service customers on insurance and risk matters to promote customers' satisfaction; Foster positive relationships with Customers and attain an understanding of their needs; Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and, Complete all required annual product review assessments to agreed timescales with approvals obtained and recorded.
• Follow all Chaucer Group Product Governance processes in the UCM and obtain appropriate approvals.
• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers.

Skills and Competencies

• Relevant Cargo and Freight Liability experience.
• An aptitude for developing and maintaining good client relationships.
• Experience of negotiating with brokers and liaising with clients.
• Understanding of business planning process.

Education

ACII

Why Join Chaucer?

An established market leading Insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024. This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focussed on the areas where we can provide the most expertise and value to our brokers and clients.

We offer:

• A flexible hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.