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- Tasks: Lead a dynamic payroll team, ensuring accurate and timely payroll services for clients.
- Company: Join KPMG, a global leader in professional services, known for innovation and excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
- Why this job: Be part of a collaborative environment that values creativity and client relationships.
- Qualifications: Extensive payroll management experience and team leadership skills are essential.
- Other info: CIPP qualification preferred; knowledge of STAR payroll system is a plus.
The predicted salary is between 43200 - 72000 £ per year.
To ensure high quality and accurate payroll service to our clients whilst managing and developing the core payroll team. Working alongside the existing payroll manager, the new role will help grow payroll services for both domestic and global clients. We are looking for a self-motivated, confident payroll professional with an analytical/logical approach. They must have the ability to think creatively whilst ensuring all compliance requirements are met. Maintaining and building excellent working relationships with clients and internal teams, they will be expected to identify process improvements, system developments, and training needs.
Key Job Responsibilities:
- Deliver a cost-effective, accurate, and professional service to all clients, ensuring excellent customer service.
- Ensure all payrolls are processed efficiently, effectively, accurately, and within strict deadlines.
- Manage and develop the payroll team.
- Identify growth opportunities.
- Complete RFI's & RFP's.
- Maintain knowledge of current legislation and ensure compliance, including team training.
- Evaluate current processes and implement improvements, adopting new processes to influence & drive change.
- Communicate internally and externally to resolve queries.
- Achieve SLA and maintain high customer satisfaction levels.
- Develop and monitor KPIs.
- Identify cost savings and increase profitability.
- Collaborate with various parts of KPMG to develop payroll services and cross-sell opportunities.
- Lead payroll and wider GMS services projects.
- Plan resources strategically.
- Manage department finances, compliance, risk, and client escalations.
- Plan team operations.
- Manage team performance.
- Sign off on BACS management.
- Manage vendor/supplier relationships.
- Oversee recruitment.
Skills and Requirements:
- Extensive payroll management experience.
- Team management experience is essential.
- Preferably CIPP qualified.
- Knowledge of STAR payroll system is advantageous.
- Experience with expat and modified payroll is preferred.
- Excellent communication and organizational skills, both written and verbal.
- Strong interpersonal and negotiation skills.
- Proactive in identifying risks and issues.
- Good knowledge of Microsoft Office.
- Confident and approachable demeanor.
- Able to lead during periods of change.
- Issue-focused mindset.
Senior Manager, Client Payroll Services employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Client Payroll Services
✨Tip Number 1
Network with professionals in the payroll and finance sectors, especially those who work at KPMG or similar firms. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the STAR payroll system, as it’s mentioned as advantageous for this role. Consider taking online courses or tutorials to boost your knowledge and demonstrate your commitment to mastering the tools used in the industry.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving processes during the interview. Think of specific examples where you successfully led a team or implemented changes that enhanced efficiency or compliance.
✨Tip Number 4
Stay updated on current payroll legislation and compliance requirements. Being knowledgeable about recent changes will not only help you in the interview but also show your proactive approach to staying informed in your field.
We think you need these skills to ace Senior Manager, Client Payroll Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive payroll management experience and team management skills. Use specific examples that demonstrate your ability to deliver accurate payroll services and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and KPMG as a company. Discuss how your analytical approach and experience with compliance can contribute to their payroll services, and mention any relevant qualifications like CIPP.
Showcase Relevant Skills: Emphasise your communication and organisational skills in both your CV and cover letter. Provide examples of how you've successfully managed client relationships and resolved queries in previous roles.
Highlight Process Improvement Experience: Since the role involves identifying process improvements, include specific instances where you've implemented changes that led to increased efficiency or cost savings in payroll processes.
How to prepare for a job interview at JobFlurry
✨Showcase Your Payroll Expertise
Make sure to highlight your extensive payroll management experience during the interview. Be prepared to discuss specific examples of how you've successfully managed payroll processes, particularly in a team setting, as this role requires strong leadership skills.
✨Demonstrate Your Analytical Skills
Since the job requires an analytical and logical approach, be ready to share instances where you've identified process improvements or implemented new systems. This will show your ability to think creatively while ensuring compliance with regulations.
✨Emphasise Team Management Experience
As managing and developing the payroll team is a key responsibility, discuss your previous experiences in team management. Highlight how you've motivated your team, handled performance issues, and contributed to their professional development.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare scenarios where you had to resolve client queries or manage escalations effectively, showcasing your excellent communication and negotiation skills.