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- Tasks: Transform raw data into actionable insights and manage data processes.
- Company: Join a dynamic team focused on data-driven decision-making in a large, data-rich industry.
- Benefits: Enjoy remote work flexibility, 28 days holiday, and various perks.
- Why this job: Be part of a collaborative culture that values your insights and drives impactful decisions.
- Qualifications: Degree in a numeric subject and 2-4 years' experience in customer insight required.
- Other info: Opportunity to work remotely with occasional office visits in Manchester.
The predicted salary is between 36000 - 60000 £ per year.
As part of the Insight Team you will be key to enabling the business to make data-driven decisions. This is a diverse role that enables you to cover key areas of the team such as reporting & insight, automation and data management. You will effectively leverage data and tools available to you to answer key questions and help drive discussions.
- Reporting & Insight: Able to take raw data feeds and turn them into actionable data to be used within ad-hoc analysis & reporting stream. Proactively identify opportunities to extend reporting offering by effectively gathering requirements from the business and work with key stakeholders to formalise reporting specifications whilst understanding what value the report will bring.
- Data Management: Own insight team data management processes - ensuring all nightly data processes are maintained and enhanced to support business needs. Seek out opportunities to identify new valuable data sources and centralise new data feeds within the insight team function.
- Automation: Responsible for the effective design, build & UAT of Adobe workflows to underpin the delivery of automated email campaigns through Adobe Campaign Standard. Manage and maintain a marketing database contained in the chosen email platform Adobe Campaign Standard, identifying ways in which to enrich this database to meet business needs.
This role would suit someone with experience of working in a similar role using a variety of tools and techniques to help key stakeholders understand the opportunities and challenges facing them and providing recommendations as well as analysis.
Requirements:
- Degree in a numeric subject i.e. Computer Science, Maths, Physics etc
- 2-4 years' experience working in a customer insight team in a large, data-rich industry
- Highly competent in SQL, experience in SAS desired
- Well developed problem-solving ability with a proven track record
- Accurate, persistent with excellent attention to detail
- Self-motivated and proactive individual with the drive to succeed
- Experience developing in Adobe campaign standard a bonus
Remote/Hybrid - 1-2 days in Manchester office monthly. 28 days holiday + BH. Various other benefits/incentives.
If you're interested in this role, please apply direct with an updated CV.
Senior Customer Insight Analyst (Remote) Manchester Base employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Insight Analyst (Remote) Manchester Base
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially SQL and Adobe Campaign Standard. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've turned raw data into actionable insights in your previous roles. This will demonstrate your ability to meet the key requirements of the position and show your problem-solving skills.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights about the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on the latest trends in customer insight and data management. Being able to discuss recent developments or case studies in your interview can showcase your passion for the field and your commitment to continuous learning.
We think you need these skills to ace Senior Customer Insight Analyst (Remote) Manchester Base
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insight roles, particularly focusing on data management and reporting. Use specific examples that demonstrate your skills in SQL and any experience with Adobe Campaign Standard.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Mention your problem-solving abilities and your proactive approach to data-driven decision-making.
Highlight Relevant Skills: In your application, emphasise your technical skills, especially in SQL and any experience with SAS. Discuss your ability to manage data processes and automate workflows, as these are key aspects of the role.
Showcase Your Achievements: Include specific achievements from your previous roles that demonstrate your impact on business decisions through data insights. Quantify your results where possible to make your application stand out.
How to prepare for a job interview at JobFlurry
✨Showcase Your Data Skills
Be prepared to discuss your experience with SQL and any other data tools you've used. Bring examples of how you've transformed raw data into actionable insights, as this is crucial for the role.
✨Understand the Business Needs
Research the company and its industry to understand their specific challenges and opportunities. This will help you tailor your responses and demonstrate how your skills can directly benefit their business.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've identified issues and implemented solutions, particularly in a customer insight context.
✨Familiarise Yourself with Adobe Campaign Standard
If you have experience with Adobe Campaign Standard, be ready to discuss it. If not, take some time to learn about its functionalities and how it relates to automated email campaigns, as this knowledge could set you apart.
