Senior Customer Governance Risk Manager

Job Description Ready to put your analytical mindset and customer-first thinking to work in a role that shapes real change? Our client, a commercial and retail bank, is looking for a Senior Risk Manager to join their team. In this hybrid role, you’ll drive customer-focused insights, lead key outcome discussions, and influence strategic change under Consumer Duty. Key Responsibilities: Facilitate the Monthly Customer Outcome Meeting, highlighting critical insights and engaging key stakeholders Review and interpret customer journey data to uncover trends, issues, and opportunities for improvement Champion customer advocacy by leveraging insights and maintaining strong internal and external networks Drive continuous improvement by challenging current practices and leading change initiatives Align processes and standards with regulatory expectations and evolving customer needs About You: Skilled in analysing complex data sets to extract clear, actionable customer insights Strong risk mindset with the ability to identify, assess, and prioritise key exposures Strategic thinker with a focus on high-impact improvements across competing priorities Detail-oriented with sound judgement to make balanced, insight-driven recommendations Commercially aware and confident in navigating Consumer Duty requirements in a business context To apply, please submit your CV!#J-18808-Ljbffr