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For Companies At a Glance
- Tasks: Lead product management for Salesforce solutions, driving innovation in cloud communications.
- Company: Join Vonage, a global leader in cloud communications, transforming businesses worldwide.
- Benefits: Enjoy unlimited paid leave, flexible hours, and a supportive team culture.
- Why this job: Be part of a dynamic team that shapes the future of communication technology.
- Qualifications: 5+ years in product management with strong Salesforce knowledge; contact centre experience preferred.
- Other info: Diverse backgrounds welcome; your passion can make a real impact!
The predicted salary is between 36000 - 60000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Travel Requirements: Light
Organization: Vonage
Location: International, remote
Role: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call.
Vonage Product Management Mission:
We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.
Why this role matters:
Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce. You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy.
What you will do:
- Market Research and Customer Interface
Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process. Work closely with key user groups to drive shared learning and collaboration through our community. Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs. Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to win. Be the voice of Salesforce within Vonage and vice versa.
- Product Life Cycle Management
Help develop the strategic direction of your business area, aligning with our business goals. Articulate business value propositions. Eliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritisation. Reviewing developed product. Collaborate with key internal stakeholders to deliver the roadmap. Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities. Instills the voice of the customer throughout the organization. Assist with sales enablement. Help develop or contribute to the product collateral – FAQ documentation, white papers and customer success stories.
- Go-to-Market & Revenue Generation
Collaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies. Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging. Present and support customer webinars. Understand and nurture the relationship with Salesforce. Keep up to date with new Salesforce products and enhancements and monetize them for Vonage.
What you will bring:
- Very strong knowledge of Salesforce service and sales clouds
- Strong understanding of, but not limited to, omniflow, apex, APIs, packaging and appexchange
- Ideally implementation experience of Service Cloud Voice
- Knowledge of contact center business challenges
- Strong experience in delivering and growing successful products, ideally in the cloud communications space.
- Strong experience in Agile Development practices.
- Excellent written and verbal communication skills
- Understanding of the competitive and upcoming technology landscape.
What is required for application:
- Required Fluency in English
- 5+ years’ experience in product management, professional services or sales engineering in a Salesforce setting.
- 3+ years’ contact center experience
Desirable:
- Agile product management (SAFe)
- SaaS knowledge
- Additional contact center software experience e.g. knowledge management, WFM
- Understanding of LLMs and Generative AI
- Salesforce Admin Certified
What is in it for you:
Example benefits (variable by location): Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others’ victories. Unlimited paid annual leave. Flexible working hours. Company pension/401k. Life insurance. Cycle to work scheme. Payroll Giving for Charities. Private Medical. Dental & Eye Cover. Enhanced Maternity and Paternity Leave. Career progression.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Product Manager - Cloud PBX (VBC) employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Cloud PBX (VBC)
✨Tip Number 1
Familiarise yourself with the Salesforce ecosystem, especially the Service Cloud and Sales Cloud. Understanding these platforms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Vonage on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on the latest trends in cloud communications and contact centre technologies. Being knowledgeable about industry advancements will allow you to speak confidently about how you can contribute to Vonage's innovative goals.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your product management skills, particularly in Agile environments. Highlighting your successes in similar roles will make you a more compelling candidate.
We think you need these skills to ace Product Manager - Cloud PBX (VBC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, particularly within the Salesforce ecosystem. Emphasise your understanding of cloud communications and any specific projects that align with Vonage's offerings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud communications and how your background aligns with Vonage's mission. Mention specific experiences that demonstrate your ability to bridge technology and business needs, as well as your familiarity with Agile practices.
Showcase Your Market Research Skills: Include examples of how you've conducted market research or competitive analysis in previous roles. This will demonstrate your ability to understand customer needs and articulate business value propositions, which is crucial for the Product Manager role.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this position, provide examples of how you've effectively communicated with stakeholders, led presentations, or contributed to product collateral in past roles.
How to prepare for a job interview at JobFlurry
✨Understand the Product Landscape
Familiarise yourself with Vonage's product offerings, especially in the cloud communications space. Be prepared to discuss how your experience aligns with their CCaaS solutions and how you can contribute to enhancing their Salesforce integration.
✨Showcase Your Salesforce Expertise
Highlight your knowledge of Salesforce service and sales clouds during the interview. Be ready to provide examples of how you've successfully implemented or managed Salesforce products in previous roles, particularly in relation to contact centre challenges.
✨Demonstrate Agile Methodology Experience
Since the role requires strong experience in Agile development practices, be prepared to discuss your experience with Agile methodologies. Share specific examples of how you've contributed to product management in an Agile environment and how it has led to successful product outcomes.
✨Prepare for Market and Competitive Analysis
Research Vonage's position within the competitive landscape, especially regarding Salesforce and other cloud communication providers. Be ready to discuss your insights on market trends and how you can leverage this knowledge to drive product strategy and go-to-market initiatives.
