Observability Subject Matter Expert

Job Title: Observability Subject Matter Expert (SME)Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Location: Telford, UK Job Type: ContractKey Responsibilities: Observability Architecture & Strategy: Design and implement observability pipelines using AWS-native and third-party tools. Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines. Establish SLIs/SLOs and integrate them into service health dashboards. AWS Workload Monitoring: Implement observability for AWS Connect (contact flows, agent metrics, call quality). Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage. Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging. Tooling & Automation: Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK. Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools. Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows. Incident Management & RCA: Lead real-time diagnostics during major incidents using telemetry data. Conduct post-incident reviews with detailed root cause analysis and observability insights. Collaboration & Governance: Work closely with DevOps, Security, and Application teams to enforce observability standards. Ensure compliance with data governance, retention, and security policies for telemetry data. Required Skills & Experience: 7+ years in observability engineering. Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray. Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation). Experience with monitoring enterprise platforms like Pega and Contact Center systems. Solid understanding of distributed systems, networking, and application performance tuning.