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For Companies At a Glance
- Tasks: Support mortgage processes, resolve queries, and maintain records in a dynamic environment.
- Company: Join a reputable financial services organisation committed to excellence and customer satisfaction.
- Benefits: Enjoy hybrid working, generous leave, a birthday day off, and a substantial pension contribution.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on customers' lives.
- Qualifications: 6 GCSEs at Grade C or above, including English and Maths; 2 years' customer service experience required.
- Other info: Flexible recruitment process for candidates with disabilities; only shortlisted applicants will be contacted.
The predicted salary is between 28800 - 43200 £ per year.
Honeycomb is thrilled to be working in partnership with a well-established financial services organisation to recruit a Mortgage Support Administrator permanently. This role will be based in Belfast, with the potential for hybrid working after an initial training period.
Role Responsibilities:
- Maintenance of mortgage records
- Mortgage Completions and batch processes - ensuring all mortgage conditions have been established for the release of mortgage advances to Solicitors/borrowers.
- Solicitor post offer queries - ensuring any issues are resolved before mortgage completion.
- Mortgage Support enquiries - provide ongoing customer support to our customers who engage through our online mortgage and savings portals.
- Maintaining a detailed knowledge of our products and services to help resolve complex customer queries.
- Various reporting and administration duties.
- Assisting and completing regulatory reporting duties and meeting deadlines.
Essential Criteria:
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
- Excellent interpersonal and communication skills with the ability to build effective relationships and engage with key stakeholders
- High degree of accuracy of data input and attention to detail
- 2 years' customer service experience
- Strong MS Office and IT skills
- Strong organisational skills, demonstrating your ability to prioritise and manage your workload whilst using your initiative
The Benefits/Package:
- Substantial Employer Pension contributions at 20%
- Hybrid working after training
- Annual KPI Bonus Scheme
- 25 Days leave and up to 12 Bank Holidays
- Extra day off for your birthday
- Holiday Purchase Scheme
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Geraldine Stevenson at Honeycomb. If you require any adjustments during the recruitment process due to a disability, please get in touch to discuss your needs. Honeycomb is committed to providing equality of opportunity to all applicants. Please note that due to the high volume of applications, only candidates who meet the essential criteria may be contacted. We appreciate your understanding.
Mortgage Admin Belfast employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Admin Belfast
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like mortgage completions, solicitor queries, and customer support will help you engage confidently during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've resolved complex queries or built relationships with clients, as this is crucial for the role.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you prioritise tasks and manage workloads. Prepare to give examples of how you've successfully handled multiple responsibilities in previous roles.
✨Tip Number 4
Showcase your IT skills, particularly with MS Office. Be prepared to discuss how you've used these tools to improve efficiency or accuracy in your past work, as this will be important for the administrative aspects of the job.
We think you need these skills to ace Mortgage Admin Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your attention to detail and any specific skills related to mortgage processes or financial services.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Mortgage Support Administrator role. Mention your interpersonal skills and how you can effectively engage with customers and stakeholders.
Highlight Relevant Experience: In your application, clearly outline your previous roles that involved customer service and data management. Use specific examples to demonstrate your ability to handle complex queries and maintain accurate records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at JobFlurry
✨Know Your Mortgage Basics
Familiarise yourself with the fundamentals of mortgage processes and terminology. Understanding key concepts will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Be ready to discuss how you've resolved complex queries and built relationships with clients, as this role heavily relies on effective communication.
✨Demonstrate Attention to Detail
Since accuracy is crucial in mortgage administration, be prepared to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a significant difference in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.