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For Companies At a Glance
- Tasks: Showcase our wellness facilities and build lasting relationships with members.
- Company: Join Lanserhof at The Arts Club, London's premier private members club and medical clinic.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and wellness perks.
- Why this job: Be part of a passionate team dedicated to health and wellbeing in a luxury setting.
- Qualifications: Outgoing personality, luxury customer service experience, and a degree are essential.
- Other info: Flexible hours and the chance to work closely with VIP clients.
The predicted salary is between 36000 - 60000 £ per year.
Location: Lanserhof at The Arts Club, 17-18 Dover Street, London
ABOUT US
Lanserhof at The Arts Club is the ultimate Private Members Club and Medical Clinic longevity facility in London, enabling both Members of Club and clients of the Medical Clinic direct access to some of the world’s foremost medical experts and cutting-edge treatments. The medical facility is led by Lanserhof's multi-award-winning team of Doctors and health professionals.
JOB SUMMARY:
You will be an experienced sales professional with a personal passion for health and wellbeing. Your role will be to showcase our unique facilities and services to prospective members; your passion for wellness will be evident as you describe our range of services and memberships. You will build rapport easily and enjoy developing lasting member relationships in person. You will work closely with and support the Membership Manager in all aspects of their work.
KEY RESPONSIBILITIES:
- Be the first point of contact with all potential members; responding to initial enquiries in a timely manner, conducting tours and promoting services.
- Ability to promote different membership packages to VIP/HNW individuals/groups and be motivated to achieve targets throughout the year.
- Register all leads/enquiries on the members’ database to track progress to show conversion rate from enquiry to sale of memberships.
- Complete membership administration including setting up membership profiles and updating members notes on Mindbody, Semble and other databases.
- Coordinate with all departments involved in member’s journey.
- Build strong relationships with existing members by responding to queries and meeting with members to understand their requirements and needs; ensuring that service standards are maintained and exceptional service is provided.
- Support and work closely with the Membership Manager on member communication and implementation of rules/membership details and daily operational procedures are adhered to at all times.
- Conduct Club Induction with member to go through operational aspects of the Club.
- Assist the Membership Manager with planning and running member events and attend membership events to build rapport with members.
REQUIREMENTS:
- Outgoing personality with excellent communication and strong interpersonal skills.
- Assertive, articulate and polite.
- Previous luxury customer service experience.
- Good timekeeping and prepared to be flexible to meet the needs of the service.
- Good attention to detail and high level of accuracy.
- Ability to work on own initiative as well as part of a team.
- Ability to form good working relations and adaptable to work within a multidisciplinary team.
- Ability to remain calm when under pressure.
- Previous experience working in a luxury private medical or wellness environment.
- Experience dealing with VIPs and HNW individuals.
- Degree educated.
- Experience organising and coordinating events.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Industries: Wellness and Fitness Services
Membership Sales Executive employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Sales Executive
✨Tip Number 1
Familiarise yourself with the latest trends in health and wellness. Being knowledgeable about current treatments and services will help you engage effectively with potential members and showcase your passion for the industry.
✨Tip Number 2
Network within the luxury wellness community. Attend events or join online forums where you can connect with professionals in the field. This can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Practice your communication skills, especially in building rapport with high-net-worth individuals. Role-playing scenarios with friends or colleagues can help you refine your approach and boost your confidence when interacting with potential members.
✨Tip Number 4
Research Lanserhof at The Arts Club thoroughly. Understanding their unique offerings and values will allow you to tailor your conversations and demonstrate how you can contribute to their mission of providing exceptional service.
We think you need these skills to ace Membership Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and the wellness industry. Emphasise any previous roles where you interacted with VIP clients or worked in luxury environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for health and wellbeing. Mention specific experiences that demonstrate your ability to build relationships and promote services effectively.
Showcase Relevant Skills: Highlight your communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully managed client relationships and met sales targets in the past.
Research the Company: Familiarise yourself with Lanserhof at The Arts Club and its offerings. Understanding their unique services will allow you to speak confidently about how you can contribute to their mission during the application process.
How to prepare for a job interview at JobFlurry
✨Show Your Passion for Health and Wellbeing
Make sure to express your genuine interest in health and wellness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this will resonate with the values of Lanserhof at The Arts Club.
✨Demonstrate Your Sales Skills
Prepare to discuss specific sales techniques you've used in the past, especially in luxury environments. Be ready to provide examples of how you've successfully converted leads into memberships or sales, particularly with high-net-worth individuals.
✨Build Rapport with Interviewers
Since building relationships is key in this role, practice your interpersonal skills before the interview. Engage with your interviewers by asking questions about their experiences and showing genuine interest in their responses.
✨Familiarise Yourself with Membership Packages
Research the different membership packages offered by Lanserhof at The Arts Club. Be prepared to discuss how you would promote these packages to potential members, highlighting the unique benefits and services that set them apart from competitors.
