About The Role:
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our
Seeka Operations Centre as an Operations Coordinator
based in either our
Oldham
or
Perth
office. You’ll join the leading
provider of Revenue Protection services in the UK energy retail and distribution sector, we provide efficient and flexible services for gas, electricity meters.
Want to come and be a part of it?
What will you be doing?
Based in one of our teams in either Oldham or Perth, the
Seeka Operations Centre Operations Coordinator
will be supporting all aspects of our Energy Theft Investigation service & Utility Debt Support work streams, providing essential support that includes the booking and planning of appointments, scheduling work to our field based staff and completing system updates to reflect the actions taken on our field based activities.
Your day-to-day role will be varied and will include raising and closing cases, billing completed investigations, handling client inquiry calls, liaising with field engineers, managers, clients and customers to ensure all elements of the services provided by Seeka are done so to the highest of standards, with all required updates following our field activities provided back to our clients in the most timely manner possible.
What you’ll bring
Essential:
Good organisational and administrative skills
Good communication skills
Meticulous approach to ensuring accuracy of data entry
Time management and planning skills
Intermediate use of Microsoft Office
Knowledge of data analysis
Ability to multitask between different workstreams
Desirable
Experience of working in a similar role
Utilities (Electricity & Gas) knowledge
A desire to learn
Ability to work well both independently and as a member of a team
Strong customer service background
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers:
25 days annual leave plus
Operations Support Coordiantor in London employer: JobFlurry
At M Group Telecom, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Mechanical & Electrical Engineer, you'll enjoy the flexibility of remote work while having the opportunity to travel across the UK, enhancing your professional growth through hands-on experience in complex environments. With a comprehensive benefits package, including a matched pension scheme, health care cash plan, and generous leave policies, we are committed to supporting your well-being and career development in the ever-evolving telecom industry.
