At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues in a friendly environment.
- Company: Join Telent, a company committed to inclusivity and growth.
- Benefits: Enjoy 26 days holiday, pension scheme, and discounts on cinema and shopping.
- Other info: Dynamic team culture with opportunities for personal and professional development.
- Why this job: Kickstart your IT career while making a real impact on critical infrastructure.
- Qualifications: Experience in customer service or IT support is a plus, but passion for tech is key.
The predicted salary is between 31500 - 38500 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!
As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.
Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.
What you'll do:
- Provide first-line support for IT/ICT incidents and service requests.
- Diagnose, resolve, or escalate technical and non-technical issues.
- Act as the first point of contact via telephone, email, customer portals, and service management systems.
- Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
- Build strong customer relationships through professional communication and regular updates.
- Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
- Support service delivery activities including spare parts ordering and scheduling activities.
Who you are:
You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.
Key Requirements:
- Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
- Confidence handling inbound customer calls and managing multiple priorities.
- Experience of 1st Line IT troubleshooting and fault resolution or similar.
- Strong interest in IT systems, technology, and problem-solving.
- Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
- Comfortable working to performance measures, SLAs, and KPIs.
- ITIL awareness would be beneficial but is not essential.
What we offer:
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
The additional benefits with this role:
- 26 days holiday, plus public holidays, and the option to buy or sell days annually.
- Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.
We are guided by our values and behaviours: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused. Join us and help deliver critical infrastructure projects that make a real difference. It’s an exceptional time to be a part of M Group.
IT Service Desk Analyst in London employer: JobFlurry
At Telent, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that encourages personal and professional growth. As an IT Service Desk Analyst in Bootle, Liverpool, you'll enjoy a friendly environment with opportunities to develop your technical skills while delivering essential IT support services. With benefits like 26 days of holiday, a company pension scheme, and a focus on employee wellbeing, we ensure our team members feel valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JobFlurry values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JobFlurry might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JobFlurry!
✨Direct Apply to JobFlurry
Let's not forget to apply directly through the JobFlurry website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JobFlurry.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JobFlurry. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JobFlurry
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
