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For Companies At a Glance
- Tasks: Join our Customer Support Team, handling customer queries and providing technical assistance.
- Company: Innovative SaaS company with 30+ years of experience in workforce management solutions.
- Benefits: Enjoy 22 days holiday plus your birthday off, and potential career progression.
- Why this job: Kickstart your tech career in a supportive environment with growth opportunities.
- Qualifications: No prior experience needed, just a passion for customer support and tech.
- Other info: Office-based role in Wembley, perfect for recent graduates or those switching careers.
The predicted salary is between 26000 - 30000 £ per year.
Salary - £26,000-£30,000
Learn from Customer Success Leaders
Progression potential to Customer Success
Route into the world of SaaS
22 days holiday + your birthday off
Are you a recent graduate or someone who recently left education and wants to break into tech? Or perhaps you work in a customer facing role, and are looking for an industry switch? If this sounds like you then get applying...this is an entry level role, but one with a potential progression route through to Customer Success.
The Company
A pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company is an innovator with over 30-years’ experience as a total solutions provider helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe.
The Role
As a member of the Customer Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries. You will be used to working in a team, and have great interpersonal skills both internally, and externally. The successful candidate will be required to be in the Wembley office 5 days a week.
Responsibilities
- Monitoring and responding effectively and quickly to requests received via the helpdesk and effectively triaging and allocating tickets.
- Managing and owning the technical support mailbox, creating support tickets when appropriate and managing as above.
- Providing technical support or assistance for incoming issues and concerns related to hardware, software and systems at the first response level via email or phone call and registering tickets when appropriate.
- Assisting with the scheduling of engineers to attend customer site.
- Dealing with basic administration for the team – booking hotels etc.
- Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves.
- Assisting workshop with preparation of devices for shipment and arranging collection from engineers.
The Person
This may be your first role, but you will have an interest in developing a career in Customer Support or Customer Success within a tech company.
- Excellent verbal and written communication skills.
- Excellent customer service and problem-solving skills.
- Good computer skills and the ability to troubleshoot software-related problems.
- Proficiency in various computer software.
- Ability to prioritise tasks.
- Time management skills and attention to detail.
Catch your interest...reach out to Ryan Glover.
Junior Technical Support Specialist - Route into Tech employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Specialist - Route into Tech
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific solutions offered by our company. Understanding the basics of workforce management and access control will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since you'll be providing support for hardware and software issues, being able to demonstrate your problem-solving abilities through practical examples can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience, even if it's from a non-tech role. Highlighting your interpersonal skills and ability to handle customer queries effectively will resonate well with our team, as these are crucial for success in this position.
✨Tip Number 4
Prepare questions about the role and the company culture to ask during your interview. This shows your genuine interest in the position and helps you assess if it's the right fit for you, which is important for both you and us.
We think you need these skills to ace Junior Technical Support Specialist - Route into Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer-facing roles. Emphasise your communication skills and any technical knowledge you have, even if it's from your studies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the tech industry. Mention why you're interested in transitioning into a tech career and how your background makes you a suitable candidate.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved issues in previous roles or during your studies. This will demonstrate your ability to handle customer queries effectively.
Highlight Teamwork Experience: Since the role requires working within a team, mention any experiences where you've collaborated with others. This could be through group projects, part-time jobs, or extracurricular activities.
How to prepare for a job interview at JobFlurry
✨Show Your Enthusiasm for Tech
Make sure to express your genuine interest in technology and the SaaS industry during the interview. Share any relevant experiences or projects that sparked your passion for tech, even if they were part of your studies or personal projects.
✨Demonstrate Customer Service Skills
Since this role is heavily focused on customer support, be prepared to discuss your previous customer-facing experiences. Highlight specific examples where you successfully resolved issues or provided excellent service, showcasing your problem-solving abilities.
✨Prepare for Technical Questions
Even though this is an entry-level position, you might face some technical questions. Brush up on basic troubleshooting techniques and common software issues. Familiarise yourself with the company's products and services to show that you're proactive and well-prepared.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and potential career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
