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For Companies At a Glance
- Tasks: Manage and enhance the Salesforce Partner Portal for Apple’s reseller community.
- Company: Join a leading FAANG company known for innovation and technology excellence.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex challenges in a fast-paced environment.
- Qualifications: Salesforce admin experience required; certification preferred; strong troubleshooting and communication skills needed.
- Other info: Work with global teams and gain exposure to cutting-edge technology.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a highly organised and technically proficient Salesforce Partner Portal Administrator to join the Sales Systems team within EMEIA. In this role, you will be responsible for maintaining, improving, and supporting the Partner Portal environment in Salesforce, which is a key interface for Apple’s external reseller and partner community. You’ll work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.
Key Responsibilities
- Portal Administration
- Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management
- Maintain portal configurations, page layouts, and custom components to support evolving business needs
- User Support & Enablement
- Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed
- Create and maintain user guides, training materials, and FAQs to enable effective self-service
- System Maintenance & Improvements
- Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience
- Collaborate with developers and architects on technical changes and enhancements
- Security & Compliance
- Ensure secure and compliant access in accordance with Apple’s data governance and security standards
- Conduct regular audits and reviews of user access and system integrity
- Stakeholder Collaboration
- Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap
- Participate in testing and validation of releases affecting the Partner Portal
Key Requirements
- Proven experience in Salesforce administration, ideally with experience managing Partner or Experience Cloud portals
- Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility
- Strong troubleshooting skills and a user-centric mindset
- Excellent communication skills to engage with technical and non-technical users
- Ability to work independently and manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Salesforce Administrator Certification (required)
- Experience Cloud (formerly Community Cloud) experience highly desirable
- Previous experience in a global technology company or working with external partner ecosystems
- Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation
Junior Salesforce Administrator employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Salesforce Administrator
✨Tip Number 1
Familiarise yourself with Salesforce Partner Portal features and functionalities. Understanding how to manage user roles, permissions, and access will give you a solid foundation for the role and help you stand out during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills. Being able to quickly resolve access issues or errors will demonstrate your user-centric mindset and problem-solving abilities, which are crucial for this position.
✨Tip Number 3
Network with current Salesforce administrators or join relevant online communities. Engaging with professionals in the field can provide insights into best practices and common challenges, making you more prepared for the role.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you would engage with both technical and non-technical users. Being able to articulate complex concepts in an understandable way is key to succeeding in this collaborative environment.
We think you need these skills to ace Junior Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Salesforce administration, particularly with Partner or Experience Cloud portals. Use specific examples to demonstrate your skills in user management, troubleshooting, and system maintenance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the key responsibilities and how your background aligns with them. Be sure to include your Salesforce Administrator Certification and any relevant tools you are familiar with, like JIRA or Confluence.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your ability to solve complex system and process challenges. Highlight any past experiences where you improved processes or enhanced user experiences in a similar environment.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining system integrity and compliance.
How to prepare for a job interview at JobFlurry
✨Showcase Your Salesforce Knowledge
Make sure to brush up on your Salesforce administration skills, especially around user management, roles, and permissions. Be prepared to discuss specific examples of how you've managed or improved a Salesforce environment in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving access issues, think of scenarios where you've successfully solved complex problems. Share your thought process and how you approached these challenges.
✨Prepare for User Support Scenarios
Expect questions about providing Tier 2 support. Prepare to discuss how you would handle common user issues, create user guides, and enable self-service options for users.
✨Highlight Collaboration Experience
This position requires liaising with various stakeholders. Be ready to talk about your experience working with technical and non-technical teams, and how you’ve captured requirements or prioritised changes in previous roles.
