IT Technician Apprentice – Weymouth, Dorset

We’re a growing IT refurbishment and support company based in Weymouth, UK. Our business provides refurbished laptops, desktops, monitors, tablets, phones, and other tech devices to customers across the UK and internationally.

We’re seeking a hands-on IT Technician with good troubleshooting abilities and technical expertise to join our dynamic team. This is a high-volume, fast-paced position where you’ll diagnose and repair hundreds of devices weekly while delivering outstanding customer support.

Outstanding opportunity to turn your excitement about technology into a rewarding career. Full-time, based in Weymouth. If you love the challenge of dismantling and rebuilding computers, and you’re up for learning the skills needed to thrive in a busy IT environment, you could be the apprentice we’re looking for. You’ll be joining a small team at the launch of a new ecommerce business that’s going to grow fast. You’ll get hands-on experience in rebuilding desktop and laptop computers, diagnosing and repairing systems and in customer support. To support your learning, you’ll receive training towards a Level 3 Information Communications Technician Apprenticeship. Start your journey to a valuable career in technology!

This is what you must have:

• A keen interest in information technology.
• A willingness to go looking for solutions to technical problems.
• The practical skills needed to replace hardware like screens and keyboards.

Key Responsibilities:

• Diagnose & Repair – Quickly identify hardware and software issues across hundreds of laptops and desktop PCs weekly.
• Component Replacement – Perform repairs ranging from laptop keyboard and screen replacements to motherboard and GPU installations.
• Custom Builds – Assemble custom ARGB gaming PCs to exact specifications.
• Quality Control – Test, clean, and ensure all repaired devices meet our high standards.
• Customer Support – Provide technical assistance to both business and consumer customers.
• Process Management – Handle pick, pack, and dispatch operations for refurbished devices.

Qualifications:

Educational Requirements: Grade 4/5 or above in English & Maths GCSE.

Skills Required:

• Experience diagnosing and repairing laptops, desktops, and other tech devices.
• Good understanding of computer hardware components and how they interact.
• Excellent communication skills for customer support interactions.
• Physical stamina to handle multiple devices daily.

Personal Qualities:

• Ability to work efficiently while maintaining attention to detail.
• Problem-solving mindset with a can-do attitude.
• Ability to thrive in a fast-paced environment with daily targets.

What we offer you:

• Performance Bonus Pay – Our structured bonus system rewards productivity based on measurable targets.
• Employee Benefits Program – Access to discounts and perks for various retail, entertainment, and lifestyle services.
• Sick Pay Coverage – Full compensation during approved sick leave.
• Company Equipment – Access to the necessary technology tools to perform your role effectively.
• Professional Development – We support growth through training opportunities and industry certifications.
• Company laptop and phone.
• Free parking.

Future Prospects:

As one of the first apprentices in our new business, your career has potential to grow with us. You could go on to become a Senior IT Technician or even a future manager.

Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician.