IT Problem Manager

23 hours ago Be among the first 25 applicants Direct message the job poster from Harvey Nash Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. AsIT Problem Manager , you\’ll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff, students, and faculty. Working closely with technical teams and service leads, you’ll lead root cause analysis, drive permanent solutions, and support the business\’ commitment to service excellence. What you’ll do: Lead the IT problem management process, aligned with ITIL best practices Conduct root cause analysis and implement long-term fixes Work cross-functionally with incident and service teams Maintain the Known Error Database (KEDB) Collaborate with stakeholders to improve outcomes Monitor performance and report to senior leadership Drive continuous improvement and develop team capability What we’re looking for: Strong background in IT problem management (ideally in higher education) Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) Excellent communication, leadership, and analytical skills Passion for delivering outstanding IT service and user experience Apply now to learn more. Seniority levelSeniority level Not Applicable Employment typeEmployment type Temporary Job functionJob function Information Technology Industries Higher Education Referrals increase your chances of interviewing at Harvey Nash by 2x Get notified about new Information Technology Manager jobs inGreater Manchester, England, United Kingdom . Bolton, England, United Kingdom 5 days ago Manchester, England, United Kingdom 1 week ago Bramhall, England, United Kingdom 2 days ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 days ago Salford, England, United Kingdom 6 days ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 day ago Stockport, England, United Kingdom 2 months ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 5 hours ago Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 hour ago Greater Manchester, England, United Kingdom 2 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Salford, England, United Kingdom 1 day ago Service Transition Manager – 12 month FTCIrlam, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 6 days ago Corporate Workspace Technical Lead – GammaLabsManchester, England, United Kingdom 1 week ago Stockport, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Senior Infrastructure Operations EngineerManchester, England, United Kingdom 1 week ago Manager/Senior Manager – ERP Technical Project ManagerManchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr