Inventory Operations Leader | Regent Street Flagship

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Key Responsibilities

• Leadership and People Management: Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
• Guest Experience: Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Support team members with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs. Interact with and assess guests’ needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address concerns or escalations to ensure guest satisfaction. Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Working With Others: Contribute to a respectful and inclusive team environment by welcoming and celebrating differences. Establish supportive relationships with team members. Collaborate with team members to ensure optimal guest experience and support store operations.
• Operations: Review business data and metrics to evaluate progress toward goals and determine if adjustments are needed. Open and close the store following checklists. Manage product presentation tasks according to company standards. Assign cleaning tasks to maintain the store environment. Ensure use of in-store technology to support operations and guest experiences. Adhere to safety policies and procedures to maintain a safe work environment.
• People Management: Indirectly responsible for a subset of store employees on the floor or as delegated by the Store Manager.

Key Skills & Core Values: Inclusion & Diversity, Integrity/Honesty, Guest Experience, Collaboration & Teamwork, Leadership, Candid Communication, Decision Making.

Job Requirements:

• Legal authorization to work in the store’s country.
• Age 18 or older.
• Proof of right to work and compliance with local laws.
• Ability to travel to the store with own transportation.
• Flexible schedule including evenings, weekends, and holidays.

Other Willingness: Work as part of a team and independently. Move through the store to assist guests and complete tasks. Lift boxes up to 30 lbs (13.6 kg). Work in an environment with bright lights and loud music.

Experience & Assets: High school diploma or equivalent preferred; bachelor’s degree a plus. 1 year retail/sales leadership experience (not necessarily supervisory).

Benefits & Perks: Competitive pay, bonus programs, health plans, paid time off, discounts, fitness classes, parental support, and development programs. Benefits may vary by location and employment type.