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For Companies At a Glance
- Tasks: Deliver exceptional customer service and engage with customers to drive sales.
- Company: Join Abercrombie & Fitch Co., a global leader in trendy apparel for all ages.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and fosters a fun work culture.
- Qualifications: Must have at least one year of customer service experience and strong communication skills.
- Other info: Work primarily on weekends and during peak holiday seasons.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style.
Job Description
The Job provides great customer service by anticipating and responding to customer’s needs. Possesses an individualized style that relates to customers. Engage customers in a genuine way to drive sales and provide an exciting, fast and easy store experience. Oversees the functions of the stockroom including receiving and processing shipment, merchandise organization and sales floor replenishment. Executes necessary operational functions in the event that a manager is not present. Brand Representative Leads work schedule requirements vary across countries, but are typically spread across 5 working days weekly. Brand Representative Leads are required to work most Saturdays and some Sundays, and during the weeks of peak holiday.
What You’ll Do:
- Delivers Excellence in Customer Experience to Drive Sales
- Communication
- Leads Associates in Maintaining Salesfloor Presentation
- Asset Protection and Shrink Policies and Procedures Adherence
- Oversees Stockroom Organization
Qualifications
What it Takes:
- At Least One Year of Customer Service Experience
- Work Ethic
- Assertiveness
- Applied Learning
- Attention to Detail
- Analytical Skills
- Adaptability / Flexibility
- Multi-Tasking
- Stress Tolerance
Additional Information
What You’ll Get:
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
Hollister Co. - Brand Representative Lead, Regent Street employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Brand Representative Lead, Regent Street
✨Tip Number 1
Familiarise yourself with the Hollister brand and its values. Understanding their commitment to customer experience and individuality will help you connect with the team during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in the past. Highlighting your ability to anticipate needs and drive sales will set you apart.
✨Tip Number 3
Be ready to discuss your adaptability and flexibility, especially regarding working weekends and peak holiday periods. Demonstrating your willingness to meet these requirements can make a positive impression.
✨Tip Number 4
Research the latest trends in fashion and retail, particularly those relevant to teens. Being knowledgeable about current styles will show your passion for the brand and help you engage with customers effectively.
We think you need these skills to ace Hollister Co. - Brand Representative Lead, Regent Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hollister Co.'s brand values and customer experience philosophy. This will help you tailor your application to reflect how you can embody their spirit of celebrating individuality.
Highlight Relevant Experience: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully engaged customers and contributed to sales in previous roles.
Showcase Your Style: Since the role involves connecting with customers on a personal level, consider including a brief section about your personal style or how you relate to the brand's ethos in your application.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'customer experience', 'salesfloor presentation', and 'stockroom organisation' to demonstrate your fit for the position.
How to prepare for a job interview at JobFlurry
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Hollister and its values during the interview. Share how you relate to the brand's mission of celebrating individuality and comfort, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your ability to provide excellent customer service. Highlight situations where you anticipated customer needs or resolved issues effectively, as this is crucial for the Brand Representative Lead role.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Brand Representative Lead, such as overseeing stockroom organisation and maintaining sales floor presentation. Being knowledgeable about these responsibilities will show your preparedness and commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and opportunities for career advancement. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
