Event Investigation Coordinator

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history. We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

The investigations manager is responsible for leading all investigations involving the misuse of tickets, steward observations and inappropriate supporter behaviours, both event related and online. This role is responsible for the coordination of all investigation and leads on decision making when implementing Sanctions and Club Bans. This low-ego role demands excellent communication skills, critical thinking an objective and an impartial approach to investigations.

Key Responsibilities

• Lead Investigative processes with the club ticket office, identifying suspicious ticket purchases, devising, and implementing investigatory plans, analysing findings, and taking appropriate action to include sanctions.
• Liaising with club’s Legal team where appropriate.
• Investigate supporter/guest complaints by gathering evidence including CCTV footage, steward reports, witness statements and police reports.
• Analyse and assess evidence and recommend/take appropriate action where required.
• Investigate incidents of discriminatory language or behaviour on social media by fans, in line with the Club’s Sanctions and Banning Policy.
• Where an appeal has been lodged following the implementation of a ban or a sanction, prepare evidence and present the case at the appeal hearing.
• Review steward incident reports and identify action points (eg. investigations, training needs).
• Maintain the administration report log and present weekly to the Senior Event Safety Manager.
• Be a single point of contact for police for post-event investigations.
• Drive incident reporting process improvements by adopting technology advancements.
• Support the criminal process and attend court with stewards to provide support when required.
• Prepare match day investigation action plans including purchasing tickets from unauthorised sources to identify original purchasers and touts.
• Work closely with the ticketing, safety team & supporter liaison teams to provide a consistent approach to the Clubs sanctions and banning policy.

Working Week

This is a non-match day, Monday to Friday role that occasionally will be required to work events.

Education/Qualifications/Training:

Must be able to demonstrate relevant experience. First class IT skills including a strong working knowledge of all Microsoft applications. Good level of numeracy and literacy.

Skills and experience

• Experience of working major events.
• Experience in investigation and analytical processes.

Person Attributes

• Exceptional organisation skills, including proven ability to manage a varied workload.
• Ability to undertake an investigation in a fair and objective manner, with factual outcomes based on evidence presented.
• Skilled communicator, both written and oral with a range of internal and external stakeholders.
• Flexible approach to work with a proven commitment to teamwork.
• Flexible attitude to working hours as on occasion will be required to work on an event day.
• Ability to plan and organise work and prioritise to meet objectives within specified time constraints.

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us

• DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box.
• DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world.
• DO IT OUR WAY – Win the right way, never at all costs.

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.