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For Companies At a Glance
- Tasks: Handle emergency calls and ensure customer safety with excellent service.
- Company: Join Cadent Gas, a leader in shaping the UK's energy future.
- Benefits: Earn £15.72-£16.14 per hour with potential for contract extension.
- Why this job: Be part of a team making a real difference in customer safety and environmental impact.
- Qualifications: Strong communication skills and ability to make quick decisions under pressure.
- Other info: Full-time onsite role with shifts from 6.45am to 11pm.
Reed Talent Solutions are working with Cadent Gas on the search for 8 Emergency Call Handlers. We are looking for enthusiastic individuals to join our growing team in a fast-paced Customer Centre. You will be responsible for taking incoming calls and maintaining a safe and efficient service for our customers on the National Gas Emergency line. Our customers are at the heart of everything we do, and our fantastic team strive to provide an excellent service to those who rely on us 24 hours a day, 7 days a week.
Your Responsibilities
- Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolution.
- Creating the appropriate work orders off the back of customer calls into the Gas Emergency line.
- Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.
- Developing and maintaining excellent working relationships with both your immediate team and the wider business.
- Liaising with internal and external parties to ensure a successful resolution for the customer.
- Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.
About You
We are looking for individuals who have the below qualities:
- Ability to actively listen and communicate confidently and effectively.
- Experience in making accurate decisions under time pressure.
- Previous use of computer systems, including Microsoft packages.
- Desire to empathise with customers in a variety of circumstances.
Key Details:
- Start date: Monday 21st July 2025
- Pay rate: £15.72 per hour (this includes a 20.8% shift uplift) for week 1-12. From week 13 onwards it will be £16.14 per hour.
- Contract type: Temporary assignment via Reed Talent Solutions.
- Shift pattern: Monday - Sunday shifts between 6.45am - 11pm
- Contract: 6-month temporary assignment with a view to be extended to 9 months
- Location: Pilot Way Ansty Park, Coventry, CV7 9JU
- Onsite/hybrid/remote: Full time on site
If you are interested in this role or want to find out more, please reach out and send your application to us today with an updated CV.
Emergency Call Handler employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler
✨Tip Number 1
Familiarise yourself with the National Gas Emergency line and the types of calls you might receive. Understanding the common issues and how to respond can give you a significant edge during the interview.
✨Tip Number 2
Practice your active listening skills. During the interview, demonstrate your ability to listen carefully and respond appropriately, as this is crucial for handling emergency calls effectively.
✨Tip Number 3
Showcase your decision-making abilities under pressure. Prepare examples from past experiences where you had to make quick decisions, as this will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Research Cadent Gas and their commitment to innovation and sustainability. Being knowledgeable about the company’s goals and values will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Emergency Call Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Emergency Call Handler. Familiarise yourself with the skills required, such as active listening and decision-making under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous customer service roles or experiences that demonstrate your ability to handle calls effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities that make you a good fit, such as your ability to empathise with customers and work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at JobFlurry
✨Show Your Customer Service Skills
As an Emergency Call Handler, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially in high-pressure situations.
✨Demonstrate Active Listening
Active listening is key in this role. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will show that you can effectively engage with customers and understand their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills under pressure. Think about how you would handle various emergency situations and be ready to explain your thought process clearly.
✨Familiarise Yourself with Cadent Gas
Research Cadent Gas and their mission towards a greener future. Understanding their values and goals will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the company.