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- Tasks: Lead a diverse IT team and oversee daily digital operations.
- Company: Join a forward-thinking company shaping the future of digital infrastructure.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative work environment.
- Why this job: Be at the forefront of digital innovation and make a real impact.
- Qualifications: Proven experience in digital operations management and strong leadership skills required.
- Other info: Relevant certifications like PMP or CISSP are a plus.
The predicted salary is between 60000 - 70000 £ per year.
Location: London
Department: Digital Operations
Salary: £60-70k + Benefits
Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
- Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
- Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues.
- Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices.
- Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders.
- Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
- Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards.
- Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains.
- Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units.
- Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations.
Digital Operations Manager, IT Manager, IT Operations Manager employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations Manager, IT Manager, IT Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital operations and IT management. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to our team during any discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who are already working in digital operations or IT management roles. Engaging with them can provide insights into the challenges they face and how you can position yourself as a solution.
✨Tip Number 3
Prepare to discuss specific examples of your leadership and project management experience. We value candidates who can demonstrate their ability to lead teams and manage projects effectively, so having concrete examples ready will set you apart.
✨Tip Number 4
Stay updated on compliance regulations and cyber security best practices. Given the importance of these areas in our operations, showing that you have a strong grasp of relevant standards will make you a more attractive candidate.
We think you need these skills to ace Digital Operations Manager, IT Manager, IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital operations and IT management. Focus on leadership roles, project management successes, and any specific achievements related to cyber security and compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital operations and your understanding of the company's goals. Mention specific projects or experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as team leadership, problem-solving, and knowledge of IT service management frameworks like ITIL. Use examples to demonstrate how you've successfully applied these skills in previous roles.
Showcase Continuous Learning: Mention any relevant certifications or ongoing professional development efforts. This could include courses in project management, cyber security, or quality assurance, which will show your commitment to staying current in the field.
How to prepare for a job interview at JobFlurry
✨Showcase Your Leadership Skills
As a Digital Operations Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of IT infrastructure, application support, and digital operations. Be ready to discuss specific technologies and methodologies you've worked with, especially in relation to cyber security and compliance.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think about past incidents you've managed and how you approached root cause analysis and resolution.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts or project updates with non-technical stakeholders.
