Customer Experience Engineer - aBILLity Billing Software Operations · Derby

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Are you passionate about customer success, billing systems, and tech that makes a real impact? Join our team as a CX Engineer and help shape how our customers experience the aBILLity platform. At Giacom, we don’t just support products – we support people. We’re looking for a Customer Experience Engineer who thrives on problem-solving, onboarding new users, and delivering world-class support across billing and provisioning. If you\’re excited by the idea of blending technical know-how with customer-centricity, we want to hear from you. What you\’ll be doing Leading the onboarding journey for new customers – from implementation and data migration to initial bill runs and system training. Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform. Resolving customer queries through phone, email, live chat, and remote support – always with a focus on quality and care. Supporting customers during their first billing cycles and helping them build confidence with the platform. Proactively identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience. Contributing to training resources, documentation, and service improvement initiatives that make a lasting impact. Your Experience Demonstrable experience with the aBILLity billing platform. A solid understanding of the telecoms industry. Confident communication and customer training skills. A proactive, problem-solving mindset and a genuine passion for service. Strong organisational skills and the ability to juggle tasks under pressure. Experience with Microsoft Office and general IT fluency. Familiarity with ITIL practices. Knowledge of Microsoft Azure, SQL, or Active Directory is desirable. What\’s in it for you?Investment in your future career with a variety of learning and development opportunities. No dress code – embrace the freedom to bring your whole self to work.25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, clickhere. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.#J-18808-Ljbffr