Care Coordinator Medicine Management

The Care Coordinator Medicines Management will work closely with the pharmacy team, clinicians, and the wider multidisciplinary team to support patients with medication-related issues, enhance medicines optimisation, and improve patient outcomes. This role involves proactive coordination of care, patient engagement, and administrative support related to the safe, effective, and efficient use of medicines.

Main duties of the job include:

• Providing coordination and navigation to patients across the organisation requiring medication support by processing medication requests, triaging, or signposting to the correct pharmacy service.
• Supporting patients in understanding the pharmacy services provided by the Medicines Management Team.
• Answering pharmacy and surgery phone lines.
• Triaging requests and queries from phone calls.
• Supporting safe and efficient responses to patient medication requirements.
• Coordinating patient reviews for medication optimisation, especially for high-risk medications and polypharmacy cases.
• Supporting clinicians in medication audits, recalls, and safety monitoring (e.g., blood tests for patients on DMARDs, anticoagulants).
• Liaising with patients, carers, GPs, pharmacists, and community teams to follow up on medicines-related actions.
• Managing call/recall systems for structured medication reviews and chronic disease management.
• Facilitating patient understanding and adherence to medications through education and follow-up.
• Tracking and supporting implementation of prescribing changes.
• Maintaining accurate and timely documentation in patient records and relevant systems.
• Participating in quality improvement initiatives, including medicines reconciliation post-discharge.
• Providing administrative support for medication reviews, shared care protocols, and medicines use evaluations.
• Acting as a point of contact for medication-related queries from patients and healthcare professionals.
• Managing the Medicine Management dashboard and ensuring CQC compliance for patient safety.
• Holistically integrating all of a person's identified care and support needs, exploring options to meet these using available services and resources.
• Supporting people and carers across health and care services, working with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.

Generic Responsibilities include adhering to policies on Equality, Diversity & Inclusion, Safety, Health, Environment and Fire (SHEF), Confidentiality, and Professional Conduct, ensuring a respectful, safe, and compliant working environment. Staff are responsible for their own health and safety, maintaining confidentiality, and contributing to continuous quality improvement and service delivery enhancement.

Person Specification:

• Enrolled in, undertaking, or qualified in appropriate training as set out by the Personalised Care Institute.
• Completed training requirements as outlined by the Personalised Care Institute and understands the Personalised Care Framework.
• Experience working in a primary care setting.
• Proficient in MS Office and Outlook.
• Excellent communication skills (written and oral).
• Polite telephone manner.
• Effective time management.
• Ability to support and motivate patients and work as part of a team and independently.
• Good interpersonal, problem-solving, and analytical skills.
• Knowledge of policies and procedures including confidentiality, safeguarding, information governance, and health and safety.
• Ability to refer patients appropriately to other healthcare professionals.
• Empathetic listening and person-centered support skills.

This role is subject to a DBS check. Salary up to £14.50 per hour depending on experience.