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- Tasks: Lead a busy workshop, manage technicians, and ensure top-notch service quality.
- Company: Join a dynamic team in a thriving automotive service environment.
- Benefits: Enjoy competitive pay, bonuses, training, and staff discounts.
- Why this job: Be a key player in a fast-paced setting with growth opportunities and a supportive culture.
- Qualifications: Experience in a similar role, strong leadership skills, and a full UK driving licence required.
- Other info: Manufacturer training and career development are part of the package.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and highly organised Workshop Controller to lead and coordinate the day-to-day operation of our busy service workshop. You will be responsible for managing a team of technicians, ensuring high levels of efficiency, quality, and customer satisfaction, while maximising workshop profitability and productivity.
As the link between the service advisors and the technical team, your leadership will be critical in ensuring work is allocated effectively, jobs are completed on time, and all processes are carried out to the highest standard.
Key Responsibilities:
- Manage the daily workflow and allocation of jobs in the workshop to ensure maximum productivity and efficiency.
- Supervise and support a team of technicians and apprentices, providing technical guidance and performance feedback.
- Monitor job progress and ensure work is completed to manufacturer and company standards within agreed timescales.
- Liaise closely with service advisors and parts departments to ensure smooth coordination of jobs and customer updates.
- Conduct quality control checks and road tests as needed to maintain high workmanship standards.
- Oversee adherence to health and safety, compliance, and environmental policies in the workshop.
- Track and report key performance indicators (KPIs) such as technician efficiency, hours sold, and rework rates.
- Support the Aftersales or Service Manager in driving profitability and improving workshop performance.
- Help identify training needs and support the development of the technical team.
Key Skills & Experience:
- Proven experience as a Workshop Controller, Senior Technician, or similar role in a franchised dealership or independent workshop.
- Strong leadership and communication skills, with the ability to motivate and manage a team.
- Excellent organisational skills and ability to prioritise workload in a fast-paced environment.
- Strong technical understanding of vehicle systems, diagnostics, and repair processes.
- Ability to work under pressure and to tight deadlines without compromising quality.
- Competent in using dealership management systems (DMS) and job allocation tools.
- A full UK driving licence is essential.
Desirable:
- Manufacturer experience and accreditations.
- NVQ Level 3 in Light Vehicle Maintenance or equivalent qualification.
- Experience with EV and hybrid vehicle technology.
- Previous training in workshop health & safety or COSHH compliance.
Benefits:
- Competitive salary with bonus/commission scheme
- Company vehicle or car scheme (if applicable)
- Manufacturer training and ongoing career development
- Pension and staff benefits package
- Discounted vehicle purchase and service plans
Workshop Controller... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller...
✨Tip Number 1
Familiarise yourself with the latest trends in workshop management and vehicle technology, especially EV and hybrid systems. This knowledge will not only impress us but also show that you're proactive about staying current in the industry.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed a team in a fast-paced environment. We want to see how you motivate and support your team to achieve high performance.
✨Tip Number 3
Prepare to discuss your experience with dealership management systems (DMS) and job allocation tools. Being able to demonstrate your technical proficiency in these areas will set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of health and safety regulations in the workshop. We value candidates who prioritise compliance and can ensure a safe working environment for the team.
We think you need these skills to ace Workshop Controller...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Workshop Controller or in similar roles. Focus on your leadership skills, technical knowledge, and any specific achievements that demonstrate your ability to manage a busy workshop effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention how your previous experiences align with the key responsibilities listed in the job description, and express your enthusiasm for contributing to the company's success.
Highlight Key Skills: In your application, emphasise your strong organisational skills, ability to work under pressure, and experience with dealership management systems. These are crucial for the Workshop Controller position and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for this role.
How to prepare for a job interview at Jobbydoo
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and organisational skills.
✨Know Your Technical Stuff
Brush up on your technical knowledge of vehicle systems and repair processes. Be ready to discuss specific scenarios where your technical expertise made a difference in workshop efficiency or quality.
✨Understand the Business Side
Familiarise yourself with key performance indicators (KPIs) relevant to workshop management. Be prepared to discuss how you can drive profitability and improve performance based on these metrics.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of examples where you've had to allocate jobs under pressure or resolve conflicts within your team.
