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- Tasks: Lead a dynamic support desk team, ensuring efficient ticket handling and exceptional client service.
- Company: Join a growing company dedicated to providing top-notch internet services and customer support.
- Benefits: Enjoy hybrid working, flexible holidays, a bonus scheme, and a supportive company culture.
- Why this job: Be part of a collaborative environment with opportunities for professional growth and cutting-edge technology.
- Qualifications: Experience in Service Desk Support and strong leadership skills are essential.
- Other info: Late shift required once every 4/5 weeks; based in Sheffield.
The predicted salary is between 28000 - 42000 £ per year.
BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING - Salary up to £35,000 p/a + benefits - Dynamic environment working with cutting edge technologies - Hybrid working – on-site will be in their Sheffield offices - Late shift requirements once every 4/5 weeks.
ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions.
A GLIMPSE AT THE BENEFITS / CULTURE:
- Bonus scheme / profit shares
- Hybrid working
- Flexible holiday allowance + birthday off
- Employee recognition
- A collaborative and supportive company culture
TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences, participate in the management on-call rota for HR matters, and support strategic objectives. You’ll also monitor failovers, identify and implement process improvements, ensure exceptional client service, assist with hiring, and support your team’s professional growth through coaching, development plans, and regular performance reviews.
KEY SKILLS / EXPERIENCE:
- Experience in Service Desk Support
- Software installations & updates, Password resets, Office 365 maintenance and administration, File management and security and Basic network and broadband diagnostics
- Ability to work in a fast-paced environment
- Leadership skills and strong interpersonal skills
- Ability to work late shifts once every 4/5 weeks
TO BE CONSIDERED: Please either apply by clicking online or emailing chris.hopley@searchability.com. For further information please contact via 07880 358 143 / 01244 567 925. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS: Software installations / Office 365 maintenance and administration / Service Desk Support / Leadership
Service Desk Team Lead... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead...
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Office 365 and basic network diagnostics. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss your mentoring style and how you foster a positive team environment.
✨Tip Number 3
Since the role involves working late shifts every 4/5 weeks, be prepared to discuss your flexibility and willingness to adapt to this schedule. Showing that you're open to this aspect can set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the client. Understanding their commitment to exceptional customer support and employee recognition will allow you to align your answers with their expectations during the interview.
We think you need these skills to ace Service Desk Team Lead...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Desk Support and leadership roles. Emphasise your skills in software installations, Office 365 maintenance, and any previous team management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved processes or mentored team members in the past.
Highlight Key Skills: In your application, clearly outline your key skills such as troubleshooting, interpersonal communication, and your ability to work in a fast-paced environment. Relate these skills directly to the job description provided.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jobbydoo
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and developing team members. Highlight any specific achievements that showcase your ability to lead effectively.
✨Familiarise Yourself with Key Technologies
Since the role involves working with cutting-edge technologies, make sure you brush up on relevant software and tools, especially Office 365 and service desk support systems. Being knowledgeable about these will not only impress your interviewers but also show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of examples where you've resolved conflicts or improved processes in a fast-paced environment, as this will be key to succeeding in the role.
✨Emphasise Your Customer Service Experience
Given the company's focus on exceptional customer support, be ready to discuss your experience in delivering top-notch service. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with the company's values.
