Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee key enterprise client relationships and drive impactful advertising campaigns.
- Company: Join a leading AdTech business focused on measurable growth and performance.
- Benefits: Enjoy a dynamic work environment with opportunities for mentorship and professional growth.
- Why this job: Make a real impact by leveraging data insights to enhance client success and satisfaction.
- Qualifications: 5-8 years in customer success or account management, preferably in AdTech or SaaS.
- Other info: Ideal for analytical, relationship-driven professionals ready to lead and innovate.
The predicted salary is between 43200 - 72000 £ per year.
A great opportunity for a Senior Customer Success Manager to oversee strategic relationships with key enterprise clients at a leading AdTech business. This role is designed for a highly analytical and relationship-driven professional who can leverage real-world consumer spending insights to help advertisers achieve measurable growth and performance. The Senior Customer Success Manager will work cross-functionally with internal teams including Product, Analytics, Sales, and Media Operations to ensure seamless campaign execution, client satisfaction, and long-term account success.
Key Responsibilities
- Manage a portfolio of enterprise clients, providing strategic guidance and support throughout the customer lifecycle.
- Partner with clients to define success metrics and ensure delivery of impactful, data-driven advertising campaigns.
- Translate complex data into actionable insights, informing client strategy and improving campaign effectiveness.
- Lead regular business reviews and performance presentations to senior client stakeholders.
- Identify and pursue opportunities for account growth, including renewals, upsells, and cross-functional expansion.
- Advocate for client needs internally, collaborating with product and operations teams to influence enhancements and resolve issues.
- Contribute to the development of scalable customer success practices and mentor junior team members.
Required Qualifications
- 5–8 years of experience in customer success, account management, or client services within AdTech, MarTech, or a data-driven SaaS environment.
- Demonstrated ability to manage complex client relationships and drive results in a performance-based marketing environment.
- Strong analytical skills, with comfort working with campaign performance data and generating strategic insights.
- Exceptional communication and presentation abilities, particularly in executive-level client engagements.
- Ability to manage multiple priorities and stakeholders in a fast-paced, collaborative setting.
- Experience with card-linked offers, loyalty marketing or insights focused commercial roles is preferred.
Senior Customer Success Manager - AdTech... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - AdTech...
✨Tip Number 1
Familiarise yourself with the latest trends in AdTech and how they impact customer success. Being knowledgeable about industry developments will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven results in previous roles. Highlight your experience in managing complex client relationships and how your analytical skills have led to successful campaign outcomes.
✨Tip Number 3
Network with professionals in the AdTech space, especially those in customer success roles. Attend industry events or webinars to connect with potential colleagues and gain insights that could be beneficial during your application process.
✨Tip Number 4
Showcase your ability to collaborate cross-functionally by preparing examples of how you've worked with different teams in the past. This will highlight your teamwork skills and your understanding of how various departments contribute to client success.
We think you need these skills to ace Senior Customer Success Manager - AdTech...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or client services specifically within AdTech or similar environments. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, emphasise your analytical skills and experience managing complex client relationships. Share specific examples of how you've driven results in previous roles, particularly in performance-based marketing.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a section in your application that demonstrates your presentation abilities. You could mention any experience leading business reviews or engaging with senior stakeholders.
Highlight Team Collaboration: Discuss your experience working cross-functionally with teams such as Product, Analytics, and Sales. Provide examples of how you’ve collaborated to enhance client satisfaction and campaign effectiveness, as this is crucial for the role.
How to prepare for a job interview at Jobbydoo
✨Showcase Your Analytical Skills
As a Senior Customer Success Manager, you'll need to demonstrate your strong analytical abilities. Prepare examples of how you've used data to drive campaign performance and client success in previous roles. Be ready to discuss specific metrics and outcomes.
✨Understand the AdTech Landscape
Familiarise yourself with current trends and challenges in the AdTech industry. Being knowledgeable about card-linked offers, loyalty marketing, and data-driven strategies will show your passion for the field and your readiness to contribute effectively.
✨Prepare for Client Engagement Scenarios
Expect to discuss how you would handle various client situations. Think about past experiences where you successfully managed complex relationships or resolved issues. Highlight your communication skills and ability to advocate for clients internally.
✨Demonstrate Leadership and Mentorship
Since this role involves mentoring junior team members, be prepared to talk about your leadership style. Share examples of how you've supported others in their professional development and contributed to building scalable customer success practices.
