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For Companies At a Glance
- Tasks: Lead a team of Vendor Consultants to enhance vendor relationships and drive business growth.
- Company: Join Amazon, the world's leading e-commerce platform focused on customer satisfaction and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across teams.
- Why this job: Be part of a creative team that shapes strategies and improves customer experiences for top vendors.
- Qualifications: Bachelor's degree required; 5+ years of team management experience preferred.
- Other info: Amazon values inclusivity and offers accommodations for applicants with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role
As a Vendor Consultants Manager in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer-centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards.
In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.
The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams.
Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships. You will lead the team that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.
A day in the life Responsibilities Include:
- Lead a team of Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed.
- Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
- Manage end to end goal setting for team to align with organizational goals.
- Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
- Leads recruiting and hiring efforts across direct team and broader organization.
- Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants.
- Monitor stakeholders satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Vendor Consultants as appropriate.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
PREFERRED QUALIFICATIONS
- 5+ years of team management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Vendor Consultants, Amazon Vendor Services...
✨Tip Number 1
Familiarise yourself with Amazon's Vendor Services and the specific challenges vendors face. Understanding their pain points will help you demonstrate your ability to lead a team that can effectively support and improve vendor relationships.
✨Tip Number 2
Network with current or former employees in similar roles at Amazon. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience in data analysis and how it has driven business growth in previous roles. Be ready to share specific examples of how you've influenced stakeholders and improved customer experiences.
✨Tip Number 4
Showcase your leadership style and how you build high-performing teams. Be prepared to discuss your strategies for team development and how you handle challenges within a team environment.
We think you need these skills to ace Manager, Vendor Consultants, Amazon Vendor Services...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and vendor relations. Use specific examples that demonstrate your ability to lead teams and improve business metrics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric strategies and how your leadership style aligns with Amazon's values. Mention specific achievements that showcase your ability to drive growth and enhance customer experiences.
Highlight Analytical Skills: Since the role involves analysing data to assess performance drivers, emphasise your analytical skills. Provide examples of how you've used data to influence decisions or improve processes in previous roles.
Showcase Stakeholder Management Experience: Demonstrate your experience in managing relationships with stakeholders. Include examples of how you've successfully collaborated with internal and external partners to achieve business goals.
How to prepare for a job interview at Jobbydoo
✨Understand Amazon's Customer-Centric Approach
Familiarise yourself with Amazon's commitment to being the most customer-centric company. Be prepared to discuss how you can contribute to enhancing customer satisfaction and operational standards for vendors.
✨Showcase Your Leadership Skills
As a Manager, you'll need to demonstrate your ability to lead and develop high-performing teams. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to building relationships and driving performance.
✨Prepare for Data-Driven Discussions
Since the role involves analysing data to drive business growth, be ready to discuss your experience with data analysis. Think of specific instances where you've used data to influence decisions or improve processes.
✨Highlight Your Stakeholder Management Experience
The role requires effective communication with various stakeholders. Prepare to share examples of how you've built relationships and managed expectations with internal and external partners, especially in complex situations.
