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- Tasks: Lead a team to ensure clients maximise their subscription value and manage client relationships.
- Company: Join a top global SaaS company known for its vibrant culture and focus on training.
- Benefits: Enjoy a competitive salary, commission, and flexible working options with a fun team.
- Why this job: Be part of a respected brand in creative marketing, making a real impact on clients' success.
- Qualifications: 3+ years in business intelligence and customer success, with mentoring experience and a passion for marketing.
- Other info: Work in London 2 days a week, with the rest from home.
The predicted salary is between 42000 - 56000 £ per year.
Job Sector: BI / SaaS / Research / IT
Contract Type: Permanent
Location: London (2 days a week) + Working from Home
Up to £38k basic plus commission
Do you have experience of working in the Customer Success team for a business intelligence platform? Have you mentored or managed more junior team members? Do you have an interest in the creative marketing industry? If yes, please read on...
The Company: A leading global information, SaaS and events company with many different leading brands across numerous sectors including ecommerce, retail, finance, marketing and product design. They have an entrepreneurial, collaborative and highly rewarding environment where training and development remains central. Their staff are lively, sociable and professional.
The Role of Head of Customer Success: As Head of Customer Success you will be looking after your own clients, whilst also managing a team of 3 more junior Customer Success Execs for one of their flagship brands. The world-renowned brand you will be working on is respected worldwide and delivers research, advisory, training and insights to help marketers use creativity to drive growth. Your team will be responsible for onboarding new clients, updating them on new insights and research and ultimately ensuring that they gain the most amount of value out of their subscription/membership. You/your team won't be upselling or cross-selling new opportunities, but you will be helping the account management team to identify those opportunities through your client knowledge.
Requirements for this Head of Customer Success position:
- 3+ years business intelligence experience
- Customer success experience
- Experience of mentoring or managing more junior staff
- Understanding of how a subscription cycle would work
- An interest in creative marketing
- Highly articulate, strong educational background and naturally outgoing personality
- Strong relationship builder
- Stable career history
If you think that you tick the above boxes, please get in touch and a consultant will contact you should you make the shortlist.
Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration...
✨Tip Number 1
Familiarise yourself with the latest trends in creative marketing. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in business intelligence platforms. Attend relevant events or webinars to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss your management style and experiences in mentoring junior team members. Think of specific examples where you've successfully guided others, as this will demonstrate your leadership capabilities to potential employers.
✨Tip Number 4
Research the company’s flagship brands and their offerings. Understanding their products and how they deliver value to clients will enable you to articulate how you can contribute to their success in the Customer Success role.
We think you need these skills to ace Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and business intelligence. Emphasise any relevant achievements, particularly those related to mentoring or managing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the creative marketing industry. Mention specific experiences that demonstrate your ability to build relationships and manage client success effectively.
Showcase Relevant Skills: Clearly outline your skills that align with the job requirements, such as your understanding of subscription cycles and your ability to mentor junior staff. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jobbydoo
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success, particularly in a business intelligence context. Highlight specific examples where you improved client satisfaction or retention, as this will demonstrate your capability for the Head of Customer Success role.
✨Demonstrate Leadership Skills
Since you'll be managing a team, it's crucial to illustrate your experience in mentoring or managing junior staff. Share anecdotes that showcase your leadership style and how you've successfully guided team members in their professional development.
✨Express Your Passion for Creative Marketing
The company values an interest in creative marketing, so make sure to convey your enthusiasm for the industry. Discuss any relevant projects or experiences that reflect your understanding of how creativity drives growth in marketing.
✨Understand Subscription Models
Familiarise yourself with subscription cycles and how they impact customer success. Be ready to explain how you would ensure clients derive maximum value from their subscriptions, as this is a key aspect of the role.
