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- Tasks: Coordinate logistics for clinical trials, ensuring timely delivery and support for sensitive materials.
- Company: Join a leading global provider in clinical trial support services.
- Benefits: Enjoy hybrid work, full training, and opportunities for professional development.
- Why this job: Make a real-world impact while working in an innovative and supportive team environment.
- Qualifications: GCSE or equivalent; customer service skills and attention to detail are essential.
- Other info: Experience in logistics or life sciences is a plus, but not required.
The predicted salary is between 24000 - 36000 £ per year.
Job Opportunity: Global Logistics Coordinator – Clinical Trials (EMEA)
Hybrid | 6 months project maternity leave
Join a leading organization in the clinical trial supply chain sector. Are you detail-oriented, proactive, and passionate about logistics in a fast-paced, global environment? We’re partnering with a leading global provider of clinical trial support services to hire a Global Logistics Coordinator for their EMEA Logistics Helpdesk team. This position plays a crucial role in ensuring on-time delivery and support for temperature-sensitive clinical trial materials and patient-specific shipments, while also contributing to sustainability initiatives through the reuse of high-performance packaging.
What You'll Do:
- Provide proactive track & trace and escalation support for inbound/outbound shipments
- Support reverse logistics and returns management of clinical trial supplies
- Manage the Credo reuse programme: coordinate returns of reusable temperature-controlled packaging, arrange pickups, track usage, and maintain metrics
- Support Clinical Site to Patient (CstP) shipment processes
- Generate shipping documentation in compliance with GDP and GxP standards
- Handle incoming requests from clinical trial sites, clients, and internal teams via phone and email, ensuring timely resolution
- Maintain accurate data and client reporting with high attention to detail
- Participate in process improvement and team collaboration initiatives
What You Bring:
- Strong customer service skills and a proactive, problem-solving mindset
- Good command of Microsoft Office (Word, Excel, Outlook)
- High attention to detail and ability to work under pressure
- Clear and professional communication skills, both written and verbal
- Experience in remote or hybrid environments
- Prior exposure to logistics, clinical trials, or life sciences is a plus—but not essential; full training will be provided
Minimum Requirements:
- GCSE or equivalent education level
- Fluency in English (additional European languages are a plus)
Why Join?
- Work on global projects with real-world patient impact
- Be part of an innovative logistics and clinical supply chain team
- Gain experience in reverse logistics, patient-centric services, and sustainability
- Receive full training and continuous support for your development
Interested? Apply now to join an impactful team that plays a critical role in delivering therapies to patients around the world.
Global Logistics Helpdesk Coordinator I... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Logistics Helpdesk Coordinator I...
✨Tip Number 1
Familiarise yourself with the logistics and clinical trial supply chain sectors. Understanding the specific challenges and processes involved will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics and clinical trials field. Attend relevant webinars or industry events to connect with people who can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your customer service skills, as this role requires strong communication and problem-solving abilities. Consider role-playing scenarios with friends or family to practice handling various customer inquiries effectively.
✨Tip Number 4
Stay updated on sustainability initiatives within logistics. Being knowledgeable about eco-friendly practices and how they apply to the clinical trial supply chain can give you an edge, especially since the role involves contributing to sustainability efforts.
We think you need these skills to ace Global Logistics Helpdesk Coordinator I...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, customer service, and any exposure to clinical trials or life sciences. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your proactive problem-solving mindset. Mention specific examples of how you've successfully managed logistics or customer service challenges in the past.
Highlight Attention to Detail: In your application, emphasise your high attention to detail. Provide examples of how you have maintained accuracy in data management or reporting in previous roles, as this is crucial for the position.
Showcase Communication Skills: Since the role involves handling requests via phone and email, highlight your clear and professional communication skills. You could include examples of how you've effectively communicated with clients or team members in past experiences.
How to prepare for a job interview at Jobbydoo
✨Show Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped solve a problem or improve a process.
✨Demonstrate Proactive Problem-Solving
The job requires a proactive mindset. Think of instances where you took the initiative to resolve an issue before it escalated, and be ready to share these stories during your interview.
✨Familiarise Yourself with Logistics Terminology
Even if you don't have extensive experience in logistics, understanding key terms and concepts related to clinical trials and supply chain management can set you apart. Brush up on relevant vocabulary before your interview.
✨Prepare for Customer Service Scenarios
Since strong customer service skills are essential, prepare for situational questions that assess how you would handle various client interactions. Think about how you would ensure timely resolutions and maintain professionalism under pressure.
