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- Tasks: Lead the front office team to deliver exceptional guest experiences in a luxury hotel.
- Company: Join a stunning country house hotel in Surrey, known for its elegance and outstanding service.
- Benefits: Enjoy a negotiable salary and the chance to work in a beautiful countryside setting.
- Why this job: Be the face of hospitality, creating memorable experiences for guests in a luxurious environment.
- Qualifications: Experience in luxury hotels, strong leadership skills, and a passion for guest service required.
- Other info: Opportunity to develop your career in a prestigious hotel with a focus on excellence.
The predicted salary is between 36000 - 60000 £ per year.
Are you a warm, professional, and service-driven hospitality leader? We are seeking an exceptional Front of House Manager to join the team at a stunning luxury country house hotel nestled in the heart of Surrey. With beautifully appointed interiors, outstanding service, and an enviable countryside setting, this property is a destination for refined escapes and memorable experiences.
As Front of House Manager, you will be the face of the hotel and a key ambassador for the guests' journey. You’ll oversee the seamless operation of the reception, concierge, and guest services teams, ensuring every guest is welcomed with impeccable service and warmth from arrival to departure.
Key Responsibilities:- Lead, motivate and inspire the front office team to deliver five-star service at all times
- Manage check-in/check-out procedures, guest communications, and daily operations
- Maintain front office SOPs, ensuring compliance with company and brand standards
- Handle guest feedback, complaints, and requests promptly and professionally
- Work closely with housekeeping, F&B, and events teams to ensure guest satisfaction
- Support recruitment, training, and development of the FOH team
- Oversee scheduling, budgeting, and performance reporting
- Proven experience in a similar Front Office or Guest Relations role within a luxury hotel
- A genuine passion for hospitality and delivering outstanding guest service
- Strong leadership, communication, and problem-solving skills
- Experience with hotel PMS (e.g. Opera etc.)
- Immaculate personal presentation and attention to detail
Front of House Manager... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager...
✨Tip Number 1
Familiarise yourself with the luxury hotel market in Surrey. Understanding the local competition and what sets this hotel apart will help you articulate your vision for enhancing guest experiences during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in luxury hotels. Attend local events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to deliver exceptional service in previous roles. Highlighting your leadership style and successful outcomes will demonstrate your fit for the Front of House Manager position.
✨Tip Number 4
Research the hotel's values and mission statement. Aligning your personal philosophy with theirs during your conversations will show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
We think you need these skills to ace Front of House Manager...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office or guest relations roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury hotel environment. Mention specific examples of how you've motivated teams or handled guest feedback effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing check-in/check-out procedures, guest communications, and your experience with hotel PMS systems. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Jobbydoo
✨Showcase Your Hospitality Passion
Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Front of House Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and inspired your team in past positions. Highlight any successful training or development initiatives you've implemented.
✨Familiarise Yourself with Hotel Operations
Brush up on your knowledge of front office operations, including check-in/check-out procedures and guest communication. Be ready to discuss how you would handle various scenarios, such as guest complaints or feedback, to demonstrate your problem-solving skills.
✨Dress to Impress
Given the luxury setting of the hotel, your personal presentation is crucial. Dress smartly and professionally for the interview to reflect the high standards expected in the role. This will also show that you understand the importance of attention to detail.
