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- Tasks: Lead a dynamic customer service team during night shifts, ensuring top-notch support.
- Company: Join a forward-thinking company dedicated to employee development and customer satisfaction.
- Benefits: Enjoy a competitive salary, night shift uplift, and a supportive work environment.
- Why this job: Be part of a vibrant team that values inclusivity and personal growth while making a real impact.
- Qualifications: Previous experience in customer service and leadership is essential.
- Other info: This is a permanent position with flexible night shifts, perfect for night owls!
The predicted salary is between 28704 - 28704 £ per year.
Job Description CUSTOMER SERVICE TEAM LEADER – NIGHTS Salary: £28,704 + uplift for nights Location: Warrington – onsite Contract: Permanent Hours: Night Shift – 4 days out of 7, Monday-Sunday (21:00-07:00) (40hrs) Keywords: customer service, team leader, night shifts, coaching, performance management, retail support, compliance, employee development, customer satisfaction, inclusive workplace An exciting opportunity ha… ZIPC1_UKTJ
Customer Service Team Leader - Nights... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader - Nights...
✨Tip Number 1
Familiarise yourself with the specific challenges of managing a customer service team during night shifts. Highlight any previous experience you have in this area, as it shows you understand the unique dynamics and can lead effectively.
✨Tip Number 2
Demonstrate your coaching and performance management skills by preparing examples of how you've successfully developed team members in the past. This will show us that you can enhance employee development and drive customer satisfaction.
✨Tip Number 3
Research our company culture and values, especially regarding inclusivity and compliance. Be ready to discuss how you can contribute to creating an inclusive workplace, which is important for us at StudySmarter.
✨Tip Number 4
Prepare to discuss strategies for maintaining high levels of customer satisfaction during night shifts. Think about how you would handle potential issues that arise at night and how you can ensure your team remains motivated and engaged.
We think you need these skills to ace Customer Service Team Leader - Nights...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use keywords from the job description, such as 'coaching', 'performance management', and 'customer satisfaction' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the night shift and how your previous experiences have prepared you for this role. Mention specific examples of how you've successfully led teams and improved customer service outcomes.
Showcase Your Leadership Skills: Emphasise your ability to manage and develop a team. Provide examples of how you've coached team members or handled performance issues in the past, as this is crucial for the Customer Service Team Leader position.
Highlight Your Availability: Since this role requires working nights, clearly state your availability for the night shifts in your application. This shows that you are committed and ready to take on the schedule required for the position.
How to prepare for a job interview at Jobbydoo
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and performance management.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Be ready to discuss strategies you've implemented to enhance customer experiences and how you measure success in this area.
✨Discuss Night Shift Adaptability
Since this position involves night shifts, it's important to express your adaptability to working unconventional hours. Share any previous experience with night shifts and how you maintain productivity during these hours.
✨Highlight Compliance and Inclusivity
The company values an inclusive workplace and compliance. Be prepared to talk about your understanding of these concepts and how you've fostered an inclusive environment in your previous roles.
