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- Tasks: Be the first point of contact for patients, handling inquiries and scheduling appointments.
- Company: Join Optical Express, Europe's leading provider of laser eye and cataract surgery with over 35 years of experience.
- Benefits: Enjoy uncapped bonuses, modern workspaces, free eye surgeries, and generous leave.
- Why this job: Transform lives while working in a supportive team culture focused on excellence and patient care.
- Qualifications: Strong communication skills and a passion for helping others; customer service experience preferred but not essential.
- Other info: Full training provided with clear progression routes for top performers.
The predicted salary is between 20316 - 28376 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre - Office based
Salary: £25,396 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible.
Key Responsibilities:
- Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns.
- Patient Journey: Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment.
- Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments.
- Communication & Problem-Solving: Use strong communication skills to engage with patients, resolve issues, and provide guidance on the next steps.
- Collaboration: Work closely with the clinical and administrative teams to ensure all patient needs are met and appointments are efficiently scheduled.
Skills & Experience:
- Strong communication and interpersonal skills, with a passion for helping others.
- Excellent problem-solving abilities to handle a variety of patient needs.
- Strong administrative skills, including attention to detail and organizational abilities.
- Experience in a customer-facing role, ideally within healthcare or optical services (preferred but not essential).
- Ability to work under pressure and manage multiple tasks simultaneously.
- A proactive attitude with a focus on continuous improvement.
What’s in it for you?
- Excellent uncapped bonus structure
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre - Inbound...
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and patient care, will help you engage more effectively during the interview process.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of specific examples from your past experiences where you successfully resolved issues or improved a customer's experience, as this role heavily focuses on patient interaction.
✨Tip Number 3
Showcase your problem-solving abilities. Be ready to discuss how you handle challenging situations, particularly in a fast-paced environment, as this will highlight your capability to manage multiple tasks effectively.
✨Tip Number 4
Emphasise your teamwork skills. Since collaboration with clinical and administrative teams is crucial, be prepared to share examples of how you've worked well with others to achieve common goals in previous roles.
We think you need these skills to ace Contact Centre - Inbound...
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle patient inquiries. Use specific examples from your past experiences to demonstrate your problem-solving skills and commitment to excellence.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or healthcare settings. Detail your communication skills, administrative abilities, and any experience you have in managing patient records or appointments.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jobbydoo
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in helping patients during the interview. Share any relevant experiences where you went above and beyond to assist someone, as this aligns with Optical Express's commitment to exceptional patient care.
✨Demonstrate Strong Communication Skills
Since the role involves handling patient inquiries, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you successfully resolved issues or improved processes. This will showcase your ability to handle the variety of patient needs that may arise in the role.
✨Research Optical Express
Familiarise yourself with Optical Express's services and values. Understanding their focus on clinical outcomes and patient experience will help you tailor your responses and demonstrate your enthusiasm for joining their team.
