Consumer Duty Manager - Insurance...

A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager. This is an exciting time to join the business as you will support the firm\’s growth while participating in the establishment of a best-in-class customer outcomes team. On a day-to-day basis, you will support the business in fulfilling its duties related to Consumer Duty. Duties will include: – Involvement in the production of papers for Board and Committees – Ensuring compliance with Consumer Duty outcomes: products and services price and value, consumer understanding, FCA cross cutting rules and consumer support – Liaising with stakeholders to gather required information – Developing positive relationships with outsourced partners – Working with the business to define their approach to vulnerable customers – Working on product governance matters For this role, you will need experience of working in an insurance business and a working knowledge of Consumer Duty.