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Key Responsibilities
Account Management & Client Relationship
- Manage day‑to‑day recruitment support for warehouse and distribution centre clients.
- Build strong working relationships with site managers, shift supervisors, and HR teams.
- Conduct regular onsite visits and client service reviews.
- Act as the main point of contact for all staffing requirements and workforce planning discussions.
- Resolve client issues promptly, ensuring high service satisfaction.
Warehouse Recruitment Delivery
- Manage high‑volume recruitment campaigns for warehouse roles, including peak seasonal demand.
- Source candidates via job boards, referrals, advertising, local networking, and social media.
- Screen candidates through interviews and suitability checks.
- Coordinate start dates, shift patterns, inductions, and onboarding.
- Maintain a strong pipeline of available candidates for urgent requirements.
Workforce Planning & Scheduling
- Support clients with forecasting and planning staffing levels.
- Manage shift bookings, rota requirements, and short‑notice cover.
- Reduce attrition by improving candidate engagement and retention strategies.
- Monitor attendance and performance of temporary workers, addressing issues proactively.
Compliance & Health and Safety
- Ensure all candidates complete Right to Work checks and relevant documentation.
- Maintain compliance with recruitment legislation and internal procedures.
- Ensure candidates are briefed on PPE, warehouse safety standards, and site policies.
- Manage onboarding documentation, timesheets, and worker records accurately.
Commercial Performance & Growth
- Identify opportunities to increase business within existing accounts.
- Support contract renewals and negotiate terms where required.
- Work towards weekly/monthly KPIs including fill rates, revenue, and worker retention.
- Upsell additional recruitment solutions such as onsite coordination, managed services, or permanent hiring support.
Reporting & Administration
- Maintain accurate records in the ATS/CRM system.
- Provide regular reports on fill rates, attrition, attendance, and workforce performance.
- Track recruitment activity and ensure all vacancies are updated and prioritised correctly.
