At a Glance
- Tasks: Lead the strategic vision and governance of ServiceNow platforms across multiple client environments.
- Company: Join a forward-thinking company focused on maximising ServiceNow value for clients.
- Benefits: Competitive salary, bonus, car allowance, private medical insurance, and flexible working options.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Shape the future of ServiceNow and drive impactful change in a dynamic environment.
- Qualifications: Senior experience in ServiceNow with strong governance and strategy skills required.
We are recruiting for an experienced ServiceNow Platform Owner to take strategic ownership of a complex ServiceNow estate across multiple client environments.
This is a senior leadership role for someone who can operate between business strategy, platform governance and technology delivery, helping organisations maximise the value they achieve from ServiceNow.
You will work closely with senior stakeholders, architects, delivery teams and operational leaders to shape platform strategy, improve governance and drive the continual evolution of ServiceNow capabilities.
What you’ll be doing:
• Defining and evolving the strategic vision for ServiceNow platforms across multiple environments
• Aligning ServiceNow capabilities with business objectives, transformation programmes and client priorities
• Identifying opportunities to expand ServiceNow adoption into new workflows and business functions
• Driving platform value realisation, ROI and continual optimisation
• Leading governance forums and supporting strategic platform decision-making
• Establishing scalable governance frameworks and operating models
• Managing demand, prioritisation, roadmaps and platform investment decisions
• Overseeing service performance and continuous improvement initiatives
• Driving standardisation, platform reuse and technical debt reduction
• Managing platform-level risks, issues, compliance and assurance requirements
• Supporting financial governance, forecasting and cost optimisation
• Identifying opportunities to grow ServiceNow adoption within existing customer environments
What we’re looking for:
• Previous experience in a senior ServiceNow position such as Platform Owner, Product Owner, Service Owner or similar
• Strong understanding of the ServiceNow platform and areas such as ITSM, ITOM, CSM or HRSD
• Experience managing complex multi-instance, multi-client or domain-separated ServiceNow environments
• Strong experience defining platform strategy, governance frameworks and operating models
• Experience with ServiceNow roadmap planning and continual improvement
• Strong service management and governance expertise
• Experience aligning technology platforms with wider organisational objectives
• Strong executive-level stakeholder management and communication skills
• Understanding of enterprise risk, compliance, audit and assurance
• Commercial awareness and experience balancing customer expectations with strategic priorities
• At least 4 years of ServiceNow experience, with broader experience working within enterprise IT environments
Experience within highly regulated environments, large-scale ServiceNow transformation programmes or public sector environments would be particularly relevant.
ServiceNow CSA, CIS, CAD and ITIL certifications would also be advantageous.
Location: UK, hybrid working with flexibility to be based across the UK
Employment: Permanent
Salary: £60,000 to £80,000
Additional package includes:
• Bonus
• £6,600 car allowance
• 25 days annual leave with the option to purchase additional days
• Private medical insurance
• Life assurance
• Pension
• Flexible benefits allowance
Due to the nature of the projects, applicants must hold or be eligible to obtain UK Security Clearance.
If you are an experienced ServiceNow Platform Owner looking for a role where you can influence strategy, governance and the long-term direction of a major ServiceNow estate, please get in touch.
ServiceNow Platform Owner employer: JobAdder
Join a dynamic team in Harrogate as a Vehicle Service Advisor, where your passion for customer service will be rewarded with a competitive salary and a vibrant work culture. Enjoy excellent training and development opportunities, clear career progression, and a range of benefits including wellness support and employee discounts, all while working in a fast-paced environment that values teamwork and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Owner
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at JobAdder or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to JobAdder.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like JobAdder.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like JobAdder that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace ServiceNow Platform Owner
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at JobAdder.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at JobAdder and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at JobAdder
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If JobAdder uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
