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For Companies At a Glance
- Tasks: Engage customers through innovative programs and ensure they maximise their JobAdder experience.
- Company: Join a forward-thinking company focused on customer success and growth.
- Benefits: 12-month fixed term contract with opportunities for professional development.
- Why this job: Shape the future of customer success and make a real impact on client satisfaction.
- Qualifications: Experience in Customer Success or related roles, strong communication skills required.
- Other info: Collaborative environment with a focus on innovation and customer value.
The predicted salary is between 36000 - 60000 £ per year.
As a Scaled Success Customer Success Manager, you’ll own adoption, retention, and growth, delivered through scalable, repeatable programs rather than 1:1 customer management. You’ll manage a large portfolio of accounts using automated workflows, lifecycle campaigns, group enablement sessions, and data-informed interventions. Your mission is to ensure every customer gets the right guidance at the right time to maximise value from their JobAdder investment. This role sits at the intersection of customer education, program design, product adoption, and revenue retention, focused entirely on the post-onboarding customer journey. Please note, this is a 12 month Fixed Term Contract.
What You’ll Do
- Engage a large portfolio of customers through email, in-app messaging, webinars, office hours, and group sessions.
- Run post-onboarding programs to drive activation, adoption, and renewal readiness.
- Partner with CX, Enablement, and Product Marketing to create scalable engagement and education content.
- Identify adoption trends and usage gaps, and run campaigns to boost feature use and value delivered.
- Act as the customer voice, highlighting friction points and opportunities to Product and Enablement teams.
- Own renewals, proactively managing timelines, forecasts, and outreach.
- Spot churn risk early and execute retention plans while supporting upgrades, plan changes, and expansion opportunities.
- Lead 1:few initiatives like cohort workshops, industry sessions, and use-case deep dives.
- Provide 1:1 support for high-risk, high-value, or escalated accounts.
- Manage relationships across a high volume of accounts, offering expert guidance on JobAdder and its integrations.
- Keep CRM and success data accurate, prioritising actions based on health and usage signals.
- Collaborate across teams to prevent churn, drive adoption, and maximize long-term customer value.
About You
- Experience in Customer Success, Lifecycle Management, Growth, or Enablement roles within a B2B SaaS environment.
- Skilled at managing a high-volume customer portfolio using systems, automation, and structured communication.
- Strong communicator; equally comfortable creating impactful emails, leading webinars, or driving cohort-based discussions.
- Adept at identifying adoption patterns and delivering enablement that moves the needle for customers.
- Comfortable working cross-functionally and influencing internal teams through data, trends, and customer feedback.
- Bonus: Experience in recruitment tech, HR software, ATS, or CRM platforms.
Why Join Us?
You’ll help shape the future of how we deliver Customer Success at scale. This role sits at the centre of a strategic shift, ensuring every customer gets value, regardless of size or touch model. You’ll work across CS, Product, and Marketing to build a scalable, proactive engine that drives product adoption, customer satisfaction, and commercial growth across our Mid-Market base.
Scaled Customer Success Manager - 12M Fixed Term Contract in London employer: JobAdder
Contact Detail:
JobAdder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaled Customer Success Manager - 12M Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements and projects. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Scaled Customer Success Manager - 12M Fixed Term Contract in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and B2B SaaS. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey ideas clearly. Use engaging language and structure your application well – it’s your chance to impress us with your writing skills!
Highlight Your Data Savvy: We’re looking for someone who can identify trends and use data to drive decisions. Include examples in your application that demonstrate your analytical skills and how you’ve used data to improve customer experiences in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JobAdder
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like adoption rates, churn rates, and customer lifetime value. Being able to discuss these metrics will show that you understand the importance of data in driving customer engagement and retention.
✨Showcase Your Communication Skills
As a Scaled Customer Success Manager, you'll need to communicate effectively across various channels. Prepare examples of how you've successfully engaged customers through emails, webinars, or group sessions. Highlight your ability to tailor your communication style to different audiences.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified adoption trends or usage gaps and implemented solutions. Be ready to discuss how you proactively managed timelines and outreach for renewals, showcasing your strategic thinking and initiative.
✨Familiarise Yourself with JobAdder
Research JobAdder and its features thoroughly. Understand how it integrates with other platforms and be prepared to discuss how you can help customers maximise their investment. Showing genuine interest in the product will set you apart from other candidates.
