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- Tasks: Drive customer engagement and retention through automated programmes and interactions.
- Company: Leading SaaS provider with a focus on customer success.
- Benefits: 12-month fixed-term contract with opportunities for growth and impact.
- Why this job: Shape scalable strategies and make a difference in customer success.
- Qualifications: Experience in Customer Success within a B2B SaaS environment.
- Other info: Collaborate across teams to optimise customer value.
The predicted salary is between 36000 - 60000 £ per year.
A leading SaaS provider is seeking a Scaled Success Customer Success Manager. This role focuses on driving customer engagement and retention through automated programs and sustained customer interactions.
The ideal candidate will have experience in Customer Success within a B2B SaaS environment and will manage a large portfolio of accounts, collaborating across teams to optimize customer value.
This is a 12-month fixed-term contract offering an opportunity to shape scalable customer success strategies.
Scale-Driven Customer Success Manager in London employer: JobAdder
Contact Detail:
JobAdder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scale-Driven Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the SaaS space, especially those in customer success roles. They can provide insider info and might even refer you directly, which is a massive plus!
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've driven customer engagement and retention in past roles. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 3
Research the company’s customer success strategies. Tailor your conversation to show how your experience aligns with their goals. This shows you're not just interested in any job, but specifically in helping them succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Scale-Driven Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, especially within a B2B SaaS environment. We want to see how you've driven customer engagement and retention in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scale-Driven Customer Success Manager role. Share specific examples of how you've collaborated across teams to optimise customer value.
Showcase Your Achievements: When detailing your past experiences, focus on quantifiable achievements. Did you increase customer retention rates or improve engagement through automated programs? We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape scalable customer success strategies!
How to prepare for a job interview at JobAdder
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of the SaaS industry, especially in relation to customer success. Understand key metrics like NPS and churn rates, and be ready to discuss how you've used them in past roles.
✨Showcase Your Engagement Strategies
Prepare examples of automated programs or engagement strategies you've implemented before. Be specific about the results they achieved and how they contributed to customer retention and satisfaction.
✨Collaboration is Key
Since this role involves working across teams, think of instances where you've successfully collaborated with other departments. Highlight how these collaborations improved customer value and led to successful outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current customer success strategies and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to shaping scalable strategies.
