At a Glance
- Tasks: Lead a team of 50+ to ensure operational success and client satisfaction.
- Company: Join Job&Talent, a global leader in AI-powered workforce management.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Diverse and inclusive culture that values your unique perspective.
- Why this job: Make a real impact on the future of work while developing your leadership skills.
- Qualifications: 2-3 years in operations management with strong team leadership abilities.
The predicted salary is between 30000 - 32000 £ per year.
Join us to shape the future of work: your next adventure awaits! We are looking for an Account Manager who will be in charge of the operational delivery success and growth of one of our job&talent Global Clients.
Shift pattern: 8am - 4pm, must be flexible with working hours
Salary: £31,869
Location: Savers Darlington - DL3 0PS
Responsibilities:
- Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.
- Ensure compliance with health & safety regulations, maintaining zero lost-time incidents.
- Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.
- Liaise with clients and internal departments to meet service level agreements and client expectations.
- Champion adoption and usage of our product platform with team members, workers and clients.
- Conduct performance reviews with staff, providing coaching and support to help them meet their targets.
- Supervise the accurate processing of rotas, holiday bookings, and absence tracking.
- Support the onboarding, development, and engagement of workers on site.
- Act as the key point of contact for all operational matters related to the account.
- Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs).
- Maintain excellent working relationships with client representatives and internal departments at Job&Talent.
- Provide regular updates and reports on KPIs and service performance to internal and external stakeholders.
- Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed.
- Attend weekly meetings with clients to review performance, share insights, and gather service feedback.
- Complete weekly payroll.
A successful candidate will have:
- Minimum 2-3 years experience managing operations at multi-site or high-volume facilities.
- Proven ability to manage teams of 50+ workers effectively.
- Previous experience in service or operations management, ideally in a logistics, warehousing, supply chain, or third-party environment.
- A strong track record in team leadership and workforce supervision.
- Proven ability to coach, mentor, and develop operational teams.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving skills and the ability to make sound decisions in a fast-paced setting.
- Able to manage multiple priorities and meet deadlines.
- Proficient IT skills, including working knowledge of Excel and Word.
About us:
Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.
Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality. Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.
Proud to champion equality: At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.
UK - Account Manager in Middlesbrough employer: job
At Job&Talent, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Located in the Selby area, our team enjoys competitive pay, meaningful benefits, and ample opportunities for professional growth within a diverse and inclusive environment. Join us to make a real impact while working with cutting-edge technology and a supportive community that values every voice.
